009: Leaning into Discomfort

In this episode of The Social Leader, Fr. Justin Mathews talks with Gwendolyn Grant, President and CEO of the Urban League of Greater Kansas City. They discuss about how self awareness can lead to social awareness, the importance of evaluating the data to understand disparities facing people of color, how to lead without "positional power," and the necessity of leaders to lean into discomfort.

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EPISODE 9 — TRANSCRIPT

Father Justin Mathews: Well hello, my friends! Welcome to The Social Leader podcast where we learn to lead with greater social impact. Before we begin today, just a quick reminder that The Social Leader podcast is presented by Reconciliation Services and sponsored by Thelma’s Kitchen, Kansas City's first donate-what-you-can restaurant. The mission of Reconciliation Services is to cultivate a community that's seeking racial and economic reconciliation to turn Troost Avenue from a dividing line to a gathering place in our city and to reveal the strength of all. You can find out more about Reconciliation Services, our social and therapeutic services, our program Thelma’s Kitchen, as well as our Foster Grandparents Program at rs3101.org. Now let's jump into the show. It is the ninth episode of The Social Leader podcast. I am incredibly honored to have a special guest with us today. Her name is Gwendolyn Grant. She is the CEO and President of Kansas City's Urban League. We're going to have an amazing conversation about leadership, about learning to lead with greater social impact, about how she became the leader that she is today. We're also going to dive into some very important issues around the state of black Kansas City and then extrapolate that on to other socioeconomic and social factors, particularly focusing on equity in our country during this time of COVID-19. Stay with me and we'll be right back with Gwendolyn Grant of the Urban League.

Fr. Justin: Well welcome Gwendolyn. It's so wonderful to have you here today on The Social Leader podcast. How are you?

Gwendolyn Grant: I'm wonderful. Thank you, Father Justin, it’s definitely a pleasure to be here with you this afternoon.

Fr. Justin: Absolutely. We've been longtime friends here in Kansas City and I've admired your work for many years in the community. And if I'm not mistaken, you started as the CEO of Kansas City's Urban League all the way back in 1995. Is that right? 

Gwendolyn: No, no, no, no, I actually started working at the Urban League in 1995. I became CEO in 2001. But I've been there a long time. It's been a long time.

Fr. Justin: Well, your impact is so great I just had to extrapolate it across all the years that you've been there. No, for real, I've seen you on so many shows. You're on every important panel that's happening in Kansas City. Your organization publishes a book almost every year, although this year is a bit of an exception, as I understand. We'll get back to that, the state of black Kansas City. Obviously the Urban League is a historic national civil rights organization with tremendous impact and I think going even further beyond the beginning of the civil rights movement, and perhaps you can illuminate some of that in a minute. But before we jump in, this podcast is all about helping us as leaders learn to lead with greater social impact, whether we’re in nonprofits or in the for-profit world, wherever we are in life, learning to lead with greater social impact. And so of course, on this show, we bring on folks like you who can speak not only to the depth of the social issues, but also can teach us about leadership. So the first thing I really want to know, and we've never really had a chance to chop it up and talk about this, is how did you become the leader of the Urban League? How did you know from childhood even that you were destined to be the leader that you are today?

Gwendolyn: Wow, what a question, Father! This takes me back. Well, I think one thing I must say about leadership is that we really have to be tuned into our life experiences and recognizing that we live on purpose and to know what your purpose is or what your calling is and evidence of that starts to show up early in life. So I grew up during the civil rights movement. In the aftermath of Dr. King's assassination, I had the opportunity to visit Washington DC for the closeout of the Poor People's Campaign, the March on Washington that he led, which is one of the the final civil rights activities that he was engaged in and he left that to go to Memphis to deal with the garbage workers strike, in which point he was assassinated. Well, growing up and watching all of these events unfold on TV, of course, being emotionally invested and personally invested in the civil rights movement, I had the opportunity to, after his assassination, they planned an event called Solidarity Day to close out the Poor People's March on Washington and to celebrate the life and legacy of Dr. King. They had caravans coming from all across the country, buses, and my mom allowed me to go to the ceremony as a preteen. I don't want to say exactly what age because we don't want anyone trying to guess how old I really am. I will never tell! My mom allowed me to go and I basically got on a bus with a bunch of church people. It was a bus that left out of the Kaw Valley Bank over in Kansas City, Kansas. And I got on the bus by myself and the church ladies took care of me and I rode on this bus to Washington, DC. And I had the opportunity to witness not only that celebration, but to walk through the camp site where people had left their homes and traveled to Washington, DC to make a statement about poverty in America because Dr. King started to begin to focus not only on the racial divide, but on the issue of poverty for all people in America at that time.

Fr. Justin: Yeah, that was a logical step and something actually that you are building you're still dealing with today and trying to advance. We'll get to that. 

Gwendolyn: So basically, having that experience, seeing the sacrifice that people had made, and understanding the sacrifice that Dr. King and other civil rights leaders and volunteers had made just to try to make America better, to try to make life better for people of color in this country, had an overwhelming impact on me as a young child. And so from that point on, I have pretty much invested my life or focused my work and my service on trying to improve the conditions, the social conditions and the economic conditions that impact African Americans.

Fr. Justin: That one bus trip sounds like it was sort of a seminal moment for you, a real axiomatic moment where your life sort of turned and it also sounds like your mother was a bold and visionary parent as a preteen. I have three boys who are all teenagers and I kind of can't imagine putting one of my teenagers, even with church ladies, on a bus and sending them. Your mom must have been a pretty incredible person. Where did you grow up and what was home like for you and how did that impact your leadership today in the way that you approach leadership at the Urban League?

Gwendolyn: So I grew up here in Kansas City on 20th Street, just off of Indiana. So I actually now live in work not far from where I grew up. Life in my household. My mom's a single parent, I had two older brothers, but she was definitely a force in our lives, pressing for us to become well educated, pressing for us to be socially engaged and to use our time here on this earth to make a difference. She was someone that read a lot, watched the news a lot. She did not complete high school, but she was a very like self educated woman and she instilled those values in her children. So all of us have, through either our work or through our community service, made strong efforts to give back to pay our rent for the time we have here on earth.

Fr. Justin: The impact of our childhood I think we discount sometimes the thoughts and the things that come forward in our life that really shaped the work that we do. And as we kind of take a look at the recent history of your leadership, and again, you've been there in one way or another as a leader since 1995 at the Urban League. I'd love for you to tell some of our listeners who might not know the importance of the Urban League, what's the mission of, particularly, Kansas City's Urban League? And then in this time, there's been a lot of change, what are maybe two or three of some of the greatest victories that you've been able to lead the Urban League in Kansas City to attaining?

Gwendolyn: Greatest victories? That's hard to say. I will just point out that our mission is to enable African Americans and other disadvantaged populations to secure economic self reliance, parity, power, and civil rights. We do that through developing data driven, research proven programs and services to help our people to achieve economic self sufficiency. So we operate workforce development programs. We are heavily involved in education. Those are our two primary areas of focus education and workforce development. And under those umbrellas, there are a number of things that we do. We publish, not annually, about every two to three years, we publish the State of Black Kansas City Equality Index. And through that publication, we measure the disparities that exist between blacks and whites and Hispanics and whites in economics, education, health, social justice, and civic engagement. And we use those data to help to elevate the important issues relative to advocacy for improving or changing policies and practices that continue to contribute to the inequities. And we use it to inform dialogue to try to bridge the racial divide in Kansas City. And we think that it's really important to have data to elevate those conversations.

Fr. Justin: I was going to ask this question a little bit later, but let's actually get into that, because the State of Black Kansas City book is actually incredibly important. And in my opinion, there isn't enough data. There isn't enough data about people of color and the entrepreneurship or access to capital issues. We hear a lot about lots of different issues. In our society, we hear about inequity but until you hear family stories, which is sort of how you get that lived experience, and then when you see the data that then extrapolates those families stories out into the larger framework, it's difficult for folks to understand the plight of our neighbors who might even just live a few blocks away from us. So what I want to ask you is what is the importance of quality and comprehensive data, particularly in social leadership, not just for you as a nonprofit leader and someone who's trying to bring forward the issues in the black community in Kansas City in particular, but help us to understand why do we need to slow down and make sure that we look at comprehensive and high quality data in our social leadership when?

Gwendolyn: Well, one of the primary reasons is because it's just the facts, right? So when you bring data to substantiate or to make it crystal clear, these are the conditions that exist, this is not something that we're bringing from an emotional perspective or from a rhetorical perspective as often that can be a label that is placed on civil rights organizations or social justice champions when we start talking about inequities. We need to bring the data that supports that because then it makes it unequivocally clear that this is the situation that we need to address. So let's take all the personalities out of it, all of that, the distraction and let's just focus on the facts. The other reason that is important is you have to know where you've been and understand what the conditions are in order to be able to address them. So you can't go out here and try to solve these problems, if you don't have clarity about what the problems are and what are the contributing factors. So it just makes it extremely important to understand data, it is the reality and then build programs and build advocacy around the information around. 

Fr. Justin: It's amazing to me in this day and age that we live in, where we've got everything from Google Analytics to smart streets, smart cities, Wi Fi enabled bus stops, you name it, we've got data coming out our ears. But then again, when you try to dig in and get beyond sort of a city level and really get into a zip code level or neighborhood level, it really begins to break down and you can find data about all sorts of things in our city, from transit to stoplights, but it's very hard to find data that can really illumine the kinds of situations that the Urban League is trying to do in advancing prosperity and civil rights. I'd like to know, obviously the State of Black Kansas City, from what I understand at a national level, that book isn't going to be published in 2020? It's going to be published in 2021 after the census, right? Is that right?

Gwendolyn: Well, we hope that that's correct. We're certainly not publishing this year, and intentionally prior to knowing about the COVID-19 pandemic, but certainly because of the 2020 census. But the other driver for us is having the resources and the capacity to publish. We've been blessed and fortunate to have the philanthropic community recognize the importance of this work, of this research in this publication to invest in it. So we hope that in 2021 the resources will be there because it will be post the 2020 census and then we can put out the study with the updated census information.

Fr. Justin: So what do you think is going to be different, post the census, post 2021, when we get into next year, because of COVID-19? We did a show with Qiana Thomason from the Health Forward Foundation a number of episodes ago where we went in really deep about health equity and inequities, particularly among communities of color in Kansas City and across the nation. So we've established a baseline for anyone who's been listening for a while about some of those inequities. But when those State of Black Kansas City and the National Urban League's book comes out on the State of Black America, what do you think is going to be different post COVID-19?

Gwendolyn: Well, I'm certain the data will be devastating, because basically, we are now in a depressed economy. We were in February, prior to the pandemic and the shutdown of the economy, we were in what is called a full employment economy. So the overall unemployment rate was around 5.3%, the lowest it had been in 20 some odd years, right? But even then, the unemployment rate for African Americans during a full employment economy was still 1.5-2 times higher than the unemployment rate of whites in America. So now we are in a depressed economy and we anticipate unemployment amongst blacks is now about 3 times higher than it is amongst whites. So post the 2020 census and post the COVID-19 pandemic, it stands to reason that unemployment amongst African Americans will be probably 3-4 times higher than unemployment amongst whites, which is what it was during the Great Recession. So, the economic impact of this pandemic will be devastating and is devastating already, both from an economic perspective and from a public health, from a healthcare perspective on the African American community. The infection rate and the death rate as a result of COVID-19 is highest amongst African Americans in any other population group in this country.

Fr. Justin: It's amazing to actually look at the data at what's happened. If you think about the Great Depression, we've seen numbers that equal or approach the Great Depression. And I think the last count that I remember from just recalling from memory was like 14.7% unemployment. Right now as we're recording this in May 2020, over 33 million people are out of work. But here's the difference, though, that I think is really striking. Unlike the Great Depression, where that took place over a period of months, 33 million people are out of work now in five weeks. And like you said, these historic racial and economic disparities in the United States are exacerbated by COVID-19, of course. So how should we go and be taking historic racial equity and racial disparities into account when we address equal opportunity?

Gwendolyn: Good question. So first off, you have to understand how we got here. Again, it's about understanding history because I think oftentimes people operate from the erroneous assumption that somehow all things are equal, and we live in a meritocracy, and that African Americans and other minorities have the level playing field, and we are in this situation because maybe we don't work as hard, we need to get more education, we need to do whatever. Well, what the data show is that number one, we are having to address structural and systemic racism in order to bridge this divide and to understand what that means you have to understand historically, the systems were designed to marginalize and isolate basically African Americans We have been denied full access to the economic mainstream of this country. So we are so many years behind economically, that then you layer on a recession, a depression, a pandemic, and it just creates a deeper, deeper divide, and makes it much more difficult for us to achieve economic parity. 

Fr. Justin: I just want to drive this point home because a lot of people are going to hear what you're saying, and maybe not agree, because not everybody's looked at the data. But here's one of the best analogies I've heard when and that is: Imagine that we're all sitting down to play Monopoly at the same time. And you've probably heard this one before. And if you took a classroom, and you had all the white kids in the classroom start monopoly, and everyone has the same rules. And then you don't let anyone else in the classroom who are black students or non white students start playing until four hours later. Then you give everybody the same money, everybody the same rules, everybody the same access to the table. How do you think that that second group who didn't get to start playing Monopoly until four hours later, how are they going to do? Well, the point is they never catch up, or I think statistically, somebody's run the numbers and it's like 98.7%, or some astronomical number, that somebody who actually starts four hours later gets to win the game. So I think when people are hearing what you're saying, I don't want them to tune their ears out. I don't want them to turn their ears off. I want them to hear this point, that you're not saying something about somebody’s, necessarily their moral behavior when you're talking about structure. You're talking about 400 years of American history, where men and women of color, particularly the black community, and then we could even add that in later into gender inequality. Look at men versus women. But you're talking about 400 years in the black community where you are not permitted, by and large, to participate in any of the economic life. And so now that's what you're getting at that you've got these structural issues, you've got time bound issues that have to be overcome. So how should we be taking that historical racial disparity into account today? How are you doing that today at the Urban League in Kansas City, to address equal opportunity?

Gwendolyn: Well, one thing just to your point, and thank you, it's an excellent analogy to make because it is difficult for people to really get their arms around it when we use language like structural racism or systemic issues, it sounds very academic, and you make it very real. So basically, it's just like imagining if you're in a race and everybody has a starting line and you're several yards back, in order for you to catch up, you're going to have to run a whole lot faster than everybody else and sustain that for an extended time to catch up, it almost practically defies the laws of physics. So what we're wanting to do is while we address the immediate needs of folks that we're serving, is to also figure out how to accelerate the supports. So basically, you have to invest more, it's like triage. If you go into any emergency room, and you need medical assistance, they're going to triage based on that need. So if I walk in and I have a broken arm and you're walking in at the same time, and you're suffering from a heart attack or something, they're going to invest a whole lot more medical attention and resources in trying to save your life than they are in trying to address my fractured arm. And so the same approach has to be given to what we need to be doing in the central city and doing with the populations that you serve through Reconciliation Services. The people who need the most help, need to be given more resources, not less. So you can't mitigate these issues saying that everybody's going to be treated the same, we're going to allocate resources equally across all of the six different councilmanic districts and we're going to give every community the exact same treatment when everybody's issue is not the same. So what we try to do is look at that and how we serve, how we approach our work, and how we approach the advocacy around civil rights, racial justice, and equity.

Fr. Justin: I know you stood up publicly and supported Robbie Makinen and KCATA for finding money in the city budget to be able to provide free transit, which is a great leveler for a lot of folks in the workforce who want to be working but have access issues and other things. Now, look, I want to make sure we get to some of the personal side because you and I could talk forever about structural racism and barriers. And if you want to find out more, go check out ULKC.org. It's a good portal to begin. You can springboard from there to lots of other places. But again, I'm talking with Gwendolyn Grant. She's my guest, the President and CEO of the Urban League. And Gwen, what I want to get into now is about leadership and really trying to help our audience learn to lead and have greater social impact. And you said something a minute ago about how we're going to model moving forward, how we have to live that out. And so as a leader, how do we model moving from discomfort to comfort in our social leadership?

Gwendolyn: Well, I'm in with that discomfort all the time. Leading a civil rights organization, you create discomfort actually. You have to almost create discomfort to push for the change that we want to see in policies and practices and the improvements to bridge the racial divide and the economic divide. So for me personally, I've had to learn to be comfortable with discomfort. And I've had to learn to know that in order to bring about change, you have to disrupt the status quo. I often think about the Frederick Douglass quote about power concedes nothing without a demand, it never has and it never will. And so if you're in a civil rights space, you see, from my leadership, there's always this push, there's always is an uncomfortable position to be in because for the most part, while folks I believe are inherently good people, most people are good people and want to believe that everyone is treated fairly. It requires pushing in ways that make people uncomfortable. And then what I would say if you're trying to grow your leadership capacity in dealing with this is you got to lean into discomfort and you've got to be okay with the fact that in order for us to get to the next level, we're all going to have to be out of our comfort zones. We're going to have to open up to information that doesn't always feel good and we're going to have to be very introspective about how we're showing up as leaders. How do we bring people along requires that extra work and so it's first we'd certainly have to know who you are as a person and how you show up and be open to change.

Fr. Justin: I talk about often this idea of moving away from charity, moving away from charitable intentions, and getting to integrated priorities. Something that you said that I'd love for you to unpack a little bit, and if you could make it practical for somebody who's not the President and CEO of a civil rights organization, because you're kind of at a bar way up here. You're so comfortable with the uncomfortable that you are able to unpack the uncomfortable with a sort of power that gives a lot of air of confidence. But I really want to, if we're going to make a sea change in some of the issues that you focus on, we've got to have a tipping point of leaders who, like you said, lean into the discomfort. So think about that middle manager, think about that hiring manager, think about that person who's not leading a nonprofit civil rights organization, what are maybe two or three tips that you would give them about how to lean into discomfort in their life to have greater social impact?

Gwendolyn: So that's a really tough question, Father, because it certainly is different for everyone. I think first, I would go back to getting comfortable with who you are, because if you are someone who if you have a very high need to be liked to be accepted, then there's always going to be some higher degree of risk when you begin to think about what are you going to do to try to change a particular situation as a middle manager or whatever. So when I encourage people to do it, and I've done a lot of leadership development training and what I encourage folks to do is to try to figure out how to lead within your domain. So within your sphere of influence, what can you get done? And to have a really good understanding of how to lead within your domain and how to lead without power. And when I say that how to lead without power, I'm talking about how to lead without positional power, because we all have power. So power is something you have to recognize you have and then know how to use it. But everybody has it. So you have to choose to embrace the power that you hold within any given situation. And so in that it requires you assessing that situation, and understanding what do I have the power to influence here and recognizing what you don't, so you don't put time and energy into something over which you have no control or power. You focus that energy and channel it into those things that you can do and you can change. And as you do that, you begin to expand your circle of influence and the impact that you can have just a little bit at a time. But it requires really being socially conscious and aware, and certainly self aware, and learning how to build your own confidence in that space.

Fr. Justin: I like a lot that you brought out that you may not have positional power, but that if you become self aware and become socially conscious, that gets us back to the data, and then to the internal work that we have to do as leaders as we strive to have a greater social impact through our leadership. You might not be the CEO of the company, you might not be the hiring manager who can actualize whatever that you feel like should be done but you do have power. This is what you're saying. And if you learn to use it and to move from discomfort to comfort or learning to be comfortable with the uncomfortable, then you can make a huge impact. Gwen, I really appreciate you sharing that. It's a good reminder for me, and for all of us. I want to give you the final word as we wrap up our time together. What would you leave folks with who are listening to this podcast and who want to make a change, want to be social leaders, but they're not quite sure where they're going to begin? What would you like to leave us with?

Gwendolyn: Well, I think I'm really big on first understanding I think everybody can make a contribution. And no matter how small or how large, it's important that you make that contribution. And so what I would encourage people to do is to really think about where's my passion? What am I most concerned about or one that I want to change most, and then take a deep dive into that, like find that one thing, and then learn everything you can about it. And show up and share your gifts and talents to make a difference. And don't be concerned about how big of a difference or how much money, it’s not always about money. It's about time. It's about what you can bring to improve the situation.

Fr. Justin: Alright, well, if you're listening to the podcast, and you want to become a social leader, go back and rewind because Gwen has dropped a whole bunch of great tips and tricks and ideas and some really important things. I like what you said about dive deep, get into it, really understand that one issue that breaks your heart and then show up and do something. So Gwen, thank you for leaving us with that. And I want to make sure, again, that everybody has your website, if they want to reach out to you, if they want to help fund the State of Black Kansas City book and make a donation, they can do that online. You can help make sure that we have the quality and comprehensive data that we need to be able to continue the work of the Urban League especially right here in Kansas City, but all across the nation. Go to ULKC.org. Again, my guest today was Gwendolyn Grant, President and CEO of the Urban League Kansas City. Gwen, thank you, it's been an honor to get to talk to you about leadership and about all that you do with the Urban League. And thank you, for your advocacy for the community and all that you've given us in Kansas City.

Gwendolyn: Thank you and thanks Reconciliation Services for all that you do to serve Kansas City. We sincerely appreciate you and thank you so much for this opportunity.

Fr. Justin: Absolutely. Hang tight with me. I'll be right back to you. Hey, everyone who's listening to the show, I want to make sure that you know about something that is coming up that I'm super excited about. If you want to go further with the kind of things that Gwen was talking about today, if you want to have greater social impact in your leadership wherever you are, Reconciliation Services is about to launch an e-course called Social Leader Essentials. It's coming up. It will be launched in the next month and you're going to want to stay tuned. So if you go to TheSocialLeader.org, you'll be able to sign up, get on the mailing list and be one of the first ones who knows when this course launches. It's going to be an incredible course to give you the kickstart that you need to become someone who can have the kind of social impact that Gwen was talking about today, no matter where you work and what you do. In addition to that, if you're someone who's looking for a job and you're looking to stand out from the sea of similarity, with 33 million people looking to apply for the job that you want, you're going to want to take this e-course. Go to TheSocialLeader.org, answer a few quick questions, one of our team is going to reach out to you and make sure that you know when that launches. So once again, thank you for joining me today for episode nine of The Social Leader where my guest was Gwendolyn Grant of the Urban League Kansas City. Today was presented by Reconciliation Services and sponsored by Thelma’s Kitchen. I look forward to seeing you every Tuesday at 12:30 live on YouTube and on Facebook. Make sure to smash the like button, subscribe, hit the little bell so you know every time we go live, and follow us on Facebook, Twitter, Instagram, and YouTube. We look forward to speaking with you again next week. Until next time, learn to lead with greater social impact.

008: Facing the Reality of Food Insecurity

In this episode of The Social Leader, Fr. Justin Mathews talks with Valerie Nicholson-Watson, President & CEO of Harvesters - The Community Food Network, about food insecurity, leadership accountability in times of need, and the role of innovation and inspiration when facing growing community need.

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EPISODE 8 — TRANSCRIPT

Father Justin Mathews: On April 21st, 2020, the United Nations projected that because of COVID-19 the number of people that are facing food insecurity, severe food shortage worldwide, could actually double to more than 265 million people. That same week in the United States, the five week total of jobless claims rose to a staggering 26 million, pushing millions more people into food insecurity. Hi, I'm Justin Mathews. I am your host for The Social Leader, episode number eight. Today my guest is Valerie Nicholson Watson, who is the CEO of Harvesters. Welcome to this episode. We're going to go deep on food insecurity, on innovation, on creativity, and on leadership. Stay tuned.

Fr. Justin: My guest today is Valerie Nicholson Watson. She is the CEO of Harvesters. Valerie joined Harvesters in 2013 and has had various roles including serving now as the leader of the entire organization for the region. But prior to joining Harvesters, Valerie was a leader and multiple nonprofits, served on multiple boards, most notably was the President and CEO of the Niles Home for Children. Valerie also currently serves as a Senior Board member for Nonprofit Connect here in Kansas City. I am very pleased today to introduce to you Valerie Nicholson Watson. Hello Valerie and welcome to The Social Leader podcast.

Valerie Nicholson Watson: Hello, Father Justin. Thank you so much for having me.

Fr. Justin: It is an honor to have you here. I want to just jump in and ask you, did I miss anything in your bio? Anything that you hoped that I would bring out that would let folks know a little bit more about you, Valerie?

Valerie: Well, I've been in the nonprofit arena since 1999 and I think that was probably one of the most significant career moves that I ever made. Because there is nothing better, for someone who has to work for a living, there's nothing better than being able to use your gifts and talents to help others. And that's what a nonprofit allows you to do. And I'm just so grateful for it.

Fr. Justin: Well, we're grateful that you chose to dedicate your time, your talent, your energy, to being a social leader. We're going to get today into everything that we can in the time that we've got about food insecurity, particularly here in the Kansas City area and in the region, but generally across the United States. But we also want to learn from you, since you've been leading nonprofits and boards for so long, about how we can learn to lead with greater social impact. And we're going to get to that. But first and foremost, Val, I've got to jump in and just ask you, can you help our listeners understand what is causing food insecurity? We live in a first world nation where it seems like there's food everywhere and plenty for people but can you help us understand, maybe even tell us a story about why food insecurity exists and why is it such a problem in our first world context?

Valerie: There's so much misinformation, I think, about food insecurity, and why people are food insecure. So even before this COVID crisis, Harvesters was serving over 360,000 people throughout our service area. And these are people for the most part, when you look at their households, they have at least one member in that household who is working. But at the end of the day, you also have some households where you have multiple people working, sometimes multiple jobs, but if your income does not provide enough resources for you to live a modest, stable life, something has to give. And when you make those choices between: do I pay my rent or mortgage? Do I pay my utilities? Do I buy medicine? Do I purchase food? Food often gets pushed to the side and people go hungry and they don't necessarily know where their next meal will come from. That means they’re food insecure. So sometimes we villainize the poor, and we villainize those people who sometimes need some assistance, but these are people just like the rest of us. Either you have the resources or you don't, they happen not to.

Fr. Justin: I think when when you talk about hunger in the United States, I'll be honest, a lot of people that I've talked to about poverty, even here in Kansas City, one of the first things that comes to people's mind is people are lazy, they're not working, they don't want to work, welfare, etc. Help us to dispel those notions because you just talked about the socio economic realities of 10s of thousands of people in our region, if not more. Tell me a story that helps me understand and helps our listeners understand a little bit better what you're talking about when it comes to food, insecure families and why food insecurity exists.

Valerie: I'll share a story that was shared with us from someone who was able to participate in one of our mobile distributions and this one shared that her husband had not lost his job, but his hours of employment had been cut back drastically.

Fr. Justin: Very common right now, very common. 

Valerie: And at the same time she needed eye surgery and received that eye surgery. So that created some medical bills that they were not anticipating. So when you combine the fact that the income had been reduced significantly, with the fact that now they have an unexpected medical bill, you see the strain that that puts on an already strained budget. I'm just thankful, very, very thankful for the safety net here in our metropolitan area, and particularly the 760 organizations that make up Harvesters, the Community Food Network. Many of these organizations provide services in addition to food. I'm just happy that this network is here to provide assistance for people in need.

Fr. Justin: Yeah, Reconciliation Services is privileged to be a part of the Harvesters Network. In fact, I was going through our minutes and some old notes and it looks like actually we were involved in one way or another with Harvesters even back into the 1990s. And certainly now with Thelma’s Kitchen, we would not be serving the hundreds and hundreds of people a day that we serve now if it weren't for Harvesters. Like I said, we're honored to be a part of your network here in the Kansas City region. I want to talk a little bit about that social safety net that you mentioned, though, because there was this act that just was passed on March 18. I'm not sure that it got enough attention but the Families First Coronavirus Response Act allowed the USDA and states to have a little bit more funding and flexibility as it implemented SNAP, which if you don't know what SNAP is, that's the Supplemental Nutrition Assistance Program. And it's one of those key programs that helps families to afford food when they’re food insecure or those families like you're talking about who find themselves unexpectedly without the ability to buy food. In this act, Valerie, if I understand, there were kind of four key provisions. Number one, that all eligible households can apply for the SNAP maximum monthly benefit. Secondly, those in-person appointments that people had to have to recertify and to enroll particularly into WIC, which is Women, Infant, and Children's program, that's been waived. And then thirdly, that work and work training requirements, this is a controversial one, but those work requirements for SNAP have been temporarily suspended. And then lastly, of course, this one directly impacts you. This act, the Families First Coronavirus Response Act actually increased funding to local food banks and to students who are on reduced meals. Now, having gone through all of that, and by way of doing that, I'm hoping to educate our audience just a little bit about just some of the things that are happening at the federal level, how did you see that act impact you at Harvesters? Was there increased funding? Was there some change in operations? Tell me more about what the local impact of that has been.

Valerie: So the federal government has really enacted several different acts all with the purpose of responding to COVID-19. One of the most important things that they've done as it relates to food banks and hunger relief, is the treatment of TEFAP, the commodities that food banks across the country distribute in many, many states.

Fr. Justin: Can you break down that acronym for me? What does that stand for?

Valerie: Temporary Emergency Food Assistance Program.

Fr. Justin: Just want to make sure that everyone knows what that is. Not everybody knows the jargon, so carry on.

Valerie: So I'll take one step back and say, for every meal that Harvesters and our network can provide, the federal government can provide nine. So they are an important partner in this fight against hunger. And so when we look at programs such as TEFAP, that provides commodity foods to people across this country, there are some very stringent guidelines to who can receive the food based on income eligibility and which agencies can actually distribute the food based on their own certification. So loosening those guidelines has been tremendous for us because it really allowed us to provide food on our mobiles, and this is first quality food. Ten later on, they initiated the disaster household distribution program, and that allows us to provide food to people without certifying their income. They simply have to make an attestation that they don't meet or they don't exceed the income guidelines. So that opened up hundreds of thousands of pounds of food to augment the food that we were able to distribute. Very important at this point in time when we see our shelf stable food donations, just really plummeting. 

So when we talk about SNAP as well, Harvesters does outreach for SNAP in Kansas and Missouri. We actually have a hotline that people can call. They can get more information about SNAP to preliminarily see if they would be eligible. And I will say that during this pandemic calls to our hotline have increased significantly. Many of the people who are calling do not meet the guidelines so they have opted, of course, not to submit applications. But when we talk about SNAP and through Families First trying to raise the minimum amount of assistance that people receive with it, and then the pandemic SNAP trying to actually increase the ceiling for what people are eligible for, it makes so much difference. And it makes the difference in the lives of the families who receive SNAP, they are able to actually go to the grocery store and shop for the specific foods that they need. But we often overlook the economic impact that SNAP has on the community, because those dollars are being spent at the grocery stores. So it actually helps or contributes to the strength of our economy. If you lower SNAP, then that's less money in this economy. So grocers are able to hire people and people are able to have jobs in the food industry, because those snap dollars are there.

Fr. Justin: Yeah, you know, when you talk about families and the need and the SNAP dollars, I want to focus in on one particular survey. There was a survey recently of mothers and young children and it said that 17.4% of mothers with children ages 12 and under reported at the start of the pandemic, not even since it's happened, that there were children in their household who weren't eating enough because they just couldn't afford food. I mean, so obviously, Va,l with what you're saying food insecurity has, I'm sure, deteriorated even more in households with children. Are you able to confirm that? Are we seeing the same thing here in the Kansas City region as well?

Valerie: We clearly are. Our member agencies are reporting an increase in the number of people that they are serving. And what they're sharing with us is that many of the people they are seeing have never had to access emergency food assistance. So these are people who typically had enough revenue so that they didn't need assistance, but likely have lost their job or seeing their employment hours reduced as a result of this health crises. And so now they're in a position where they're making tough choices. And again, I'm just grateful that one of the tough choices they may not have to make is “do I skip the meals so that I can feed my children?”

Fr. Justin: One of the things that I think we've all been impacted by is when you go to the grocery store, even if you're not like one of those families that can't afford the meal, you go to the grocery store and it's not just toilet paper that you can't find. There's all sorts of things. I just recently was at the grocery store with my family, with my wife. And noticed that the whole meat counter was virtually empty. And of course, that goes back to food insecurity as well as to food safety issues rather in the meat production plants that we've been hearing about in the news. But in the work that you're doing, you rely on a huge national supply chain, if I'm not mistaken? Have you seen farmers or that supply chain undermined because of the COVID-19 situation? From what I've read, Valerie, there are farmers of all sizes across the United States that are even having to dump their crops or destroy their harvest because there aren't enough people to buy it. Is there a disruption in the food chain that you're experiencing? And even more than that why are farmers dumping crops or destroying crops when they could be giving it to organizations like yours? Illuminate that food chain access issue for us a little bit.

Valerie: So there is absolutely a disruption in the food chain. I know this in terms of how it is impacting this organization and our sister food banks across the country. One of the first changes that we noticed was that rush for retail. Everybody was buying, buying, buying, and that really put a strain on our food retailers and we saw that some products were being sold faster than they could be manufactured. And what we saw through Feeding America during this time is that the portals that we are able to purchase food through, we saw that many of our choices were disappearing. I think it went from something like 920 odd choices down to 700. Because those products that were not in high demand were being put to the side. And those that were in high demand were more readily available. But right now what we're seeing is that the disruption has, in particular, created issues even for us as our donated food has disappeared, particularly shelf stable food, I should say. And so we're being forced to purchase food. And when we purchase food, you first have to find it, and that's not always as easy as someone might think it is. Then we are getting delivery dates that are four to eight weeks out from time of purchase. And in some instances, and this was more so early on in the crisis, you'd place an order. And then the next thing you know, they cancel that order saying they can't get the food. In terms of meat, and I'm not an expert, I just know what I read, but in terms of meat, particularly with so many of the packing or processing plants being shut down, then you have that backlog from the farmers. And if they don't have somewhere to process that meat, then what do they do with it? And they have their supply chain in terms of the livestock that's coming in. And so even when you hear about farmers perhaps having to euthanize chickens or pigs or something, they can't give it to us if we can't get it processed.

Fr. Justin: There's a very complex food distribution system in what you're talking about. But when I look at the work that you're doing at Harvesters, one of the news reports that I read said that on March 23, Harvesters saw its single largest daily order ever in its 40 year history. And then I saw on the news just a couple days ago that Harvesters this week distributed with its volunteers, the largest single distribution you've ever done, over 100,000 pounds of food, nearly 8,000 people or 1,600 households. You're moving a ton of food into the market and yet it doesn't feel like we make a dent. I'd love to have you help us to understand, what are we going to do about the systemic issues? Not just the farmers who don't have anywhere to take things because of COVID, but it feels like we give out food all of the time. There's free meals. There's great programs like Harvesters. But what are we going to do to be able to get to the place where people have enough food and are able to access that? What innovations or what changes do we need to bring about? And has anything new come about in your leadership as a result of the COVID situation, something you've learned?

Valerie: Well, Harvesters mission is to feed hungry people today, and to work to end hunger tomorrow. And so one of the things that we rely on is just the data that we get back from our agencies and the people that they serve. We know that the people who are food insecure on a regular basis, they typically have some of those underlying medical issues that sometimes put their ability to work in jeopardy. And you think about things like hypertension, diabetes, high blood pressure, those kinds of things that to maintain good health, people really need a good diet. And so one of the things that we've started to do is to work with healthcare providers to help them help their patients integrate good nutrition into their health maintenance.

Fr. Justin: Yeah, I love that saying that food is medicine. And in fact, at Thelma's Kitchen here, supported by Harvesters, we've actually been experimenting on a small level with Truman Medical. What would it look like if we actually had doctors prescribing healthy food? Have you guys ever worked with any medical institutions to try to get in deep on the prescription side rather than on the reactive side?

Valerie: So that is absolutely what we are doing and we have partnerships across our service area right now. We're going into our fourth year and the response from healthcare providers has been tremendous. It's interesting, though, that there are so many different responses. They are as simple as sharing a card with a patient that shows them how to access our pantry finder, to actually the medical providers purchasing food that we then package in prescriptive boxes so that they have it available for their patients. In even different organizations, sponsoring kids cafes and that sort of thing, so that when children come in for their pediatric health checks, not only can the patient eat but if there are siblings, the siblings can eat as well. But I talked a little bit about Harvesters, the community network, and the organizations that make up the network. Harvesters is a food bank and we have very pointedly stayed in that lane. We provide the food and we provide food and nutrition education in a lot of different ways. But there are member agencies in this network who do things such as job training and educational assistance, housing and utility assistance, those other kinds of support that people need to help them stabilize their lives. Social justice is something that this country has been seeking for a very long time as is economic justice. I don't know that I have the answers. But I think we all know what it takes, what a family has to have in order again. I'm not asking for the Lifestyles of the Rich and Famous, just a stable, modest lifestyle.

Fr. Justin: What you're talking about is that basic understanding of the social determinants of health, that if we want to address hunger, we actually have to address healthcare, we have to address education, we have to address the neighborhood and the built environment. We have to address the ability to eat and education. And, Valerie, one of the things I was thinking about this morning and preparing to talk to you was the fact that the COVID-19 pandemic, it's actually hit all five of those. You've got the educational system completely shut down and now stripped down into this homeschool methodology. You've got neighborhoods that already had environmental issues or access to healthy food issues. Now those social safety nets that keep neighborhoods afloat and the ability to get together and to build those interactions that break down isolation, those things have been disrupted. You could go down that list and food access and food insecurity is really just one of them. But what you're saying is that the number of food insecure people will continue to grow, it sounds like until we actually address the issue holistically. And so what would be the role for a food bank? If you're staying in your lane, like you said, what is your role if it's catalytic or if it's from a policy perspective, to try to address those other domains of the social determinants of health?

Valerie: One of the things that we do and and will continue to do is to partner with those organizations that are providing those types of services that help people regain or gain their economic independence so to speak. And so that's one of the things that we can do. Our partnerships with healthcare providers, there's clearly something else we can do. Because when you don't have your health, it's very difficult for you to maintain a job, for you to really prosper and grow into a job, or even to do well in school. So food plays a vital role. We can't downplay that. Let me backup just a little bit. People typically know what they need and I think we are often ready to prescribe what we think they need. And so one of the things that we can do is to just listen to them and ask them what they need in terms of what will it take for you to create stability in your life. So that's one of the things that we can do. But when we think about food, you feed a person today, but that's one meal. They need three meals a day, every day. So that is why we often find ourselves saying, well, you know, we provide so much food, but it seems like a never ending effort, and to some degree, it is a never ending effort, as long as humans have to eat. The gap in the number of meals that people miss, even before COVID our national network was providing food to over 37 million people.

Fr. Justin: And when you hear numbers like that, it's difficult to sort of quantify what that means. I mean, just the other day, Valerie, I was here at Reconciliation Services and one of our case managers told me a story about a mother and a father, who had two or three kids, I can't remember which, but they were trying to feed their kids three times a day, seven days a week. But in order to do that they actually were skipping and eating one meal every other day. And so when you think about those staggering multi million person numbers that you're throwing out, it's hard to sort of personalize those and get them drilled down at the personal level with individual families. I'm thinking about the number of leaders who are listening to this podcast either now while we're broadcasting or later, and who want to do something. So first of all, how can people engage with Harvesters in the region? What can they do to help solve the food insecurity problem?

Valerie: Right now, I think for something like food, you certainly have to address the immediate needs of people, because if they don't have food, then it's very difficult to think beyond just meeting that very basic need. So in normal times, I would say give voice. We talked a lot about the federal nutrition programs. We need to make sure that those programs are robust enough to assist people in need and that we don't make changes that cause harm to the people who rely on them. We ask our community to give time, particularly through either volunteering here at Harvesters or volunteering at one of the hundreds of organizations and even other nonprofits in this city. We ask them to give food because that's the core of our business. And we ask them to give money because we have to keep the lights on and get the food to where it's needed most. Right now our volunteer capacity is diminished just because we are following mandates in terms of the size of gatherings, but this won't last always.

Fr Justin: Is that going to change as the city reopens with this 10/10/10 rule in Kansas City? Do you have a plan for when more people will be able to come back and keep them safe as they’re volunteering?

Valerie: Absolutely. For the time being, clearly, we are getting our guidance from the city, the state, and our local health departments. And so we will always meet or exceed their recommendations. But as soon as we are able to resume normal operations that will be at a point in time where we believe based on the information that we have and the guidance that the professionals are giving us to bring folks back in so that they can work in a safe environment.

Fr. Justin: So even though you don't yet have a date for folks to be able to come back and volunteer, they can run food drives at home, in their neighborhood, and bring that food down. And they can donate. I want to make sure that everybody is able to support you, so you can go to Harvesters.org. You can donate, you can sign up to volunteer for when they do open again, and you can also get involved and get educated. I think one of the things that I've really enjoyed about this conversation is that you've helped me to get a little bit more educated about the kind of systemic issues in food insecurity, underlying issues that drive food insecurity, and you've also helped me understand a little bit more about the immediate need. I always end every podcast, Valerie, with this question. There are a lot of leaders who are listening who are wanting to learn to lead with greater social impact wherever they are. What do those who are listening need to do? They might not all be able to join nonprofits. They might not all be able to do what you talked about early on. But what can they do? And how can leaders increase their social impact to help solve the food insecurity crisis in Kansas City and in the United States?

Valerie: We talked a little bit about it. First and foremost, I think is just being aware of the issue and some of those underlying causes, and then determining what area of this whole aspect of food insecurity you would like to be involved in. You won't conquer all of the ills or issues in one day, but if you focus in one area, then clearly you can make a difference. But also, just listening to the people that you want to provide assistance to. If you listen and try to meet their needs, versus trying to meet your own goals and objectives, then I think you’re head and shoulders above the rest. It's all about the people we serve and if we keep them front and center, we will make the decisions and take the actions that are necessary to make a difference in their lives.

Fr. Justin: Valerie, I really appreciate you, as we end our time together, helping all of us to remember that we got to keep a focus as leaders and focus isn't just on the ROI of our company, right? But the focus can also be at the same time, what social impact do I want to have as a leader, and getting that focus, getting educated. And then what you said is critically important, that idea of listening first, not rushing in to serve. That's actually how things get turned upside down. When we waste money, waste time, waste effort, trying to give a community what we think they need, rather than actually embracing humility and the vulnerability and taking the time to go and to listen to the community first and ask, what is it that you really need and how can I help? I love that you brought out those two things because I think they are key aspects of what leaders need to do in order to become social leaders. So Valerie, I really appreciate the time that you've given us today on The Social Leader podcast. Is there any last word or any final thought that you want to leave us with as we wrap up our time today?

Valerie: Just a couple things. I do want to commend the people throughout our metropolitan area because we have some very, very generous people who do what they can. And that's the thing about nonprofits and the work that we do. Nothing is too much and nothing is too little when it's on the part of an individual. But then I'll also say how much, Father Justin, that I appreciate you and the work that you do and the innovative thinking that you bring to the work and the way in which you're able to bring so many different people of our community together right on 31st and Troost, really the heart of our city, if you think about it. And so I just admire the work that you do. I am inspired, and you give me some great ideas.

Fr. Justin: Well, thank you for the compliments and to be honest with you, it isn't me. It's the team that we have at Reconciliation Services. And it's not just us, Valerie, I mean it. We could not do Thelma’s Kitchen or what we do without Harvesters and, just like you, without hundreds and hundreds of volunteers. And I want to encourage everybody one more time, go to Harvesters.org. Check out the work that Valerie is doing. Check out the work of Harvesters. If your heart is burdened with the food insecurity in our region and across our country, now's the time. If you've ever wanted to increase your social impact as a leader, this is a great way to begin. Go to Harvesters.org, give as generously as you can, and by that, get active, get involved as a social leader. Valerie, thanks again for being my guest on The Social Leader podcast today.

Valerie: Thank you!

Fr. Justin: Well, friends, I want to wrap up our time just by reminding you that The Social Leader is presented by Reconciliation Services and sponsored by Thelma's Kitchen. If you want to get involved at Thelma's Kitchen right here at 31st and Troost, you can make a dent in the food insecurity in Kansas City. We are open five days a week, Monday through Friday from 11am to 2pm. Normally, Thelma’s Kitchen is a restaurant and we bring everybody together to eat a five star Yelp-rated meal for lunch on Troost Avenue, but right now because of the pandemic, of course, we're closed. We're social distancing. We are looking forward to being able to open again, but right now we still need your help. Since the beginning of January, Thelma’s Kitchen has had a 347% increase in the number of meals served right out of our front door. If you go to Harvesters.org, you will see Reconciliation Services and Thelma's Kitchen as a key part of their community network. And if you want to get involved with Thelma’s Kitchen, in particular, go to ThelmasKitchen.org, find out how you can volunteer or sponsor a meal. We really appreciate your help. Hey, as we wrap up The Social Leader, I want to again bring back that challenge that Valerie gave us: to take the time to learn, to take the time to find a focus, to let our hearts break with the things that break God's heart, to become more vulnerable. And then to begin to listen before we rush in, to begin as leaders to really listen deeply to the community and figure out how no matter what you do, no matter whether you're a foreman on a construction company, or the CEO of a huge company, or a stay at home parent, how you can become a social leader in this region. If you'd like to find out more about how to become a social leader and what the key fundamentals of a social leader are, I want to ask you to go to TheSocialLeader.org. It's a brand new e-course that Reconciliation Services is getting ready to launch in the next couple of weeks. It's going to give you the three essential skills that you're going to need to begin the process of becoming a social leader, deepening your impact, and growing your leadership influence in the community to solve the social problems that you care the most about. So go to TheSocialLeader.org. Once again, thank you for joining us today on The Social Leader podcast. I look forward to seeing you next time.

007: Building in Equity

In this episode of The Social Leader, Fr. Justin Mathews talks with Qiana Thomason, CEO of the Health Forward Foundation. They discuss the importance of understanding the social, environmental, and economic determinants of health and the need to intentionally build equity into our structures and systems.

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EPISODE 7 — TRANSCRIPT

Father Justin Mathews: Well, hello, my friends. Welcome back to The Social Leader podcast. The pursuit of health equity is rooted in over 100 years of data that shows that the morbidity and mortality rates for poor Americans, and in particular Americans who are people of color, are significantly worse than for those of the white mainstream. Welcome to the seventh episode of The Social Leader where today I will be talking with my guest Qiana Thomason, who is the CEO of the Health Forward Foundation. We're going to be talking about innovation. We're going to be talking about health equity. We're going to be talking about health care philanthropy and social leadership. Don't go away. This is going to be a critically important conversation today.

Fr. Justin: Well, again, my guest today is Qiana Thomason. Let me tell you a little bit about Qiana because her resume is incredible. She is a native of Kansas City and she currently serves as the CEO of the Health Forward Foundation. During her time there, she has already begun to bring wonderful thought leadership, including right when COVID-19 happened she put out an article on health equity. That is the reason I wanted to get her on the program so quickly today. We're going to get to those topics but before her time at the Health Forward Foundation as the CEO, she filled various leadership roles, eight year tenure at Blue Cross and Blue Shield of Kansas City, including being the Vice President of Community Health. She also spent eight years at Swope Health Services in Kansas City. And finally she had the role as Director of Clinical Operations, Behavioral Health, and Program Manager for the Kansas City Mental Health Court. It is my honor to welcome to the program, Qiana Thomason. Good morning and welcome.

Qiana Thomason: Thank you so much. Good morning, Father Justin. Thanks for having me on.

Fr. Justin: Absolutely. I want to tell everyone today's conversation is being sponsored by Reconciliation Services. You can find out more about RS at rs3101.org. Qiana, as I said, you have an unbelievable resume and I'd love to know, did I leave anything out? What don't we know about Qiana that we need to know?

Qiana: Well, I think it's important to know that I am born and bred right here in Kansas City. I grew up in the third district in Kansas City. I was a benefactor and a recipient of Kansas City's wonderful safety net system for folks who live in marginalized conditions as I did when I grew up, and I just count it as such a blessing to be able to serve and use my career to be able to give back to a system that blessed me so much.

Fr. Justin: Well, you've done that mightily. And to be honest as a partner, Reconciliation Services is a deep partner with Health Forward Foundation. You guys helped us launch Thelma’s Kitchen. You've helped us launch our men's mental health program called the R.E.V.E.A.L. (Restore Engage Value Encourage Act Lead) program. You all have helped us with everything, so many years now. I'm looking forward to continuing that partnership. And I think, as we talked about the other day on the phone when we got to have our first long conversation, I'm super excited about where you're wanting to take Health Forward Foundation. Today, I really want to focus in on what this current pandemic has highlighted. Because as you wrote in your essay, which was so wonderful that you put that out right at the tip of the spear, the COVID-19 pandemic has highlighted the inequities in our healthcare system, in the safety net system that you talked about. And in the Kansas City region in particular, you've talked about the fact that these disparities stem really from pre-existing income inequalities, as well as inequalities to access to healthcare, and then you also mentioned occupational segregation. And as the old saying goes, when America catches a cold, people of color catch pneumonia, and that has never been more easy to see than right now. So I recognize that I'm sure you have a lot of priorities in your new role as CEO at the Health Forward Foundation, but given our situation, what's your top ranking priority during this COVID-19 pandemic and what do we need to do to address it, Qiana?

Qiana: So you hit the nail on the head in so many areas for Health Forward Foundation, being a public charity, deeply steeped, in this community, our first priority is to partner with and stabilize, and as best we can, help recover as quickly as they can our grantees and our partners. And so right out the gate, we wanted to make sure that our grant making was responsive, that we got advanced payments out the door quickly, that we converted all current grantees to core operating funds to use the funds flexibly how you needed it, that we relaxed or decreased reporting requirements, all those types of processes and issues that our partners just don't have time to be thinking about in this pandemic as they serve the people in our community. In addition to that, we are expanding our attention to emergency funding. So a lot of emergency funding has gone out the door. We reserved up to $3.7 million for safety net medical behavioral health providers, as well as essential services like childcare, food, and all those types of insecurities that people were already struggling with that this pandemic really just exacerbated. But as we pivot from response to more focus on resiliency, it will be important that we go upstream and work with our partners, our grantees, our policymakers, and a whole host of stakeholders across this community, public and private, to focus on issues even outside of healthcare that impact health and health outcomes, issues like transportation, issues like affordable housing, livable wage. There are a plethora of issues that impact the daily lives of our communities and we know that it's on us in partnership with other folks in this community to drive those upstream changes for health equity.

Fr. Justin: Yeah, and by the way, I think that the Forward Foundation, as well as really the entire philanthropic community, moved with unprecedented speed. In the 22 years of nonprofit leadership that I've been a part of, I've never seen a response like that of the Kansas City, philanthropic community and Health Forward Foundation again, huge partner of Reconciliation Services. And so my hat's off to you and to the entire philanthropic community. Because without you I think a lot of us who are on the frontlines would absolutely be in the tubes right now. And that would mean that literally, for example, the 5,000 people a year the Reconciliation Services is caring for and walking with, we wouldn't be here without you. But what you're bringing about in your perspective, as you really shift to talk about those root causes and those barriers, it's really highlighting that not only are there structural barriers, but specifically there are socioeconomic structural barriers at every level of our society. So for example, coronavirus economy. We know it's going to devastate the after economy, it's going to affect people who can least afford it. 53 million Americans, about 44% of US workers, are making a median of $10.22 cents an hour or about $24,000 a year. You can barely make it on that. And as I prepared to talk to you today, I had scenarios of our clients playing through my mind like, what would happen if this snowball began? You have a low wage worker who doesn't have paid sick leave. Maybe they’re hourly. They don't have benefits. Maybe they miss work due to a family member or a child being ill, then they lose that crucial income. That can be the difference between making rent or not. Maybe they become homeless. You run the risk of being let go from your job and just it's snowballs, snowballs, and it's one thing and one moment that can make that happen. So here's the question that I have for you. How do you plan, as an innovative leader who gets these things innately, to lead the Health Forward Foundation to address these structural socioeconomic barriers and health equity issues in our region? What are you going to do to pivot? Or what things are you exploring right now?

Qiana: Well, I think it's first it's important as leaders and as organizations that we really take the time to ground ourselves and how we got here, and not to the point that we're fixating on the problem, but it's important to have a healthy appreciation for the problem to understand how to fix it. So from my vantage point, and many others share it, inequities, not just in health but in life, are typically the result of two things in this country and that's structural racism and systemic racism as well as income inequality and the wealth gap that we struggle with as a country. And so with those root cause factors in mind, I think we must as leaders and as organizations focus our strategies and our tactics around being just as intentional at building equity into our systems and our structures, because there was a great deal of intentionality to build inequity in. 

And we have to apply the same level of resolve when we consider the different systems that influence that. And for us, we know that healthcare is largely influenced by socioeconomic and environmental factors, as you pointed out. So 80% of our health outcomes are driven by the social determinants of health. I prefer to say the social influences of health because people are resilient and they can transcend their environment and their circumstances. And so those influencers are 40% behavioral, 30% socioeconomic, your education, your income, all those different types of factors, as well as about 10% environment, violence, nutritional deserts in your community that contribute to obesity, and poor food intake, and all the chronic conditions that we know really were the underlying issues around COVID-19 and contributed to our over-representation as people of color in confirmed cases, as well as mortality. So when we think about that very broad space of the social determinants of health and economic inclusion, and all the things that contribute to it, we have to ask ourselves, what is our unique position to engage in community in this space? Where can we be most impactful? So as a team, we began having those conversations prior to this crisis and the perverse gift of the crisis was that it really underscored for our team, Health Forward Foundation, that it was time for us to commit more than ever to really digging in and applying that lens that thinks outside the box of healthcare, and considers those social, environmental, and economic factors that drive our health. So we'll be spending a lot of time the rest of this year into next year with our partners, with our Board, with our community advisory council talking through what's our unique differentiator to play in this space and where can we be most impactful?

Fr. Justin: Yeah, in the Business Journal, you were quoted when you were first made CEO saying that the vision of healthy people and healthy communities is going to remain intact under your leadership of the Health Forward Foundation, but that the methods and the initiatives will likely evolve over time. So this whole area that you're in, this space of health equity and a health equity lens and grant making and in partnering, this is a rapidly evolving and very ripe space for innovation. I'd love to know, what are some of your early ideas or some of the things that you're imagining that you can do in health, philanthropy, in order to lift up voices that aren't being heard or to foster real innovation in approaches, particularly in our region? This is a cutting edge space. What are you thinking?

Qiana: Well, there's three spaces, if you will, that we see as our core competencies at Health Forward and that's leadership, advocacy, and resources. So we continue to cultivate leaders, and have for the past 10 years, in our Healthy Communities Leadership Academy. That's produced over 100 champions for health equity and those who promote a culture of health in this community. We're thinking about how to position Kansas City's players as leaders in our equity journey together in community. What's our role in cultivating equity champions, beyond the Healthy Communities Leadership Academy? From an advocacy perspective, the lowest hanging fruit that I've shared with you is around Medicaid expansion. We gotta pass it. It's the no brainer, right thing to do, smart thing to do with respect to recovery for both Missouri and Kansas from a health and an economic standpoint. But there are other factors outside of Medicaid expansion that are in the policy realm that need philanthropy’s action and advocacy and so looking at that. We are paying a lot of attention to our wonderful city of Kansas City Council who last year approved a resolution to apply a racial equity lens to its decision making and policymaking. I was so inspired and impressed with that and I even mentioned to Mayor Lucas just yesterday, we want to play a role in that. There's a role for philanthropy to play in that space.

Fr. Justin: You're talking about the resolution that was put forward by Melissa Robinson in the 3rd District? 

Qiana: Yeah. 

Fr. Justin: We were really honored to get to work on that and Reconciliation Services’s contribution with her was really to put a focus around mental health and race and health equity and so a couple of the places in there. You're right, I mean, that's a very important document. Let me push you a little bit further though, because we talked a little bit in an earlier conversation about program-related investments and there is actually a lot of possibility that that health philanthropists can bring about. The traditional kind of grant making modalities are still going to be needed, apply for a grant, get a grant, report on a grant, apply again. But I wonder what's the role of tech right now? What's the role of social entrepreneurship right now? And how can Health Forward Foundation, which is arguably one of the most influential and best endowed health focused philanthropists, play a role? How are you thinking you might play a role, whether it's PRIs (program related investments) or some other modality? What are you thinking in that tech space or innovation space?

Qiana: Yeah, so traditionally, grantmakers, especially grantmakers in health, have a very kind of orthodox historical method of being responsive to grants that come in and we provide funding for different types of programs and initiatives in the community. But in wanting and needing to go upstream to address inequities that are more structural, you can't grant make your way to resolve those inequities. And so as you point out, we are talking as a team and have begun early conversations with our Board, our finance and investment committee, about the notion of social impact investing in community, not ready to share any commitments in that space, but we're learning about it.

Fr. Justin: We want to hear more! We want you to share, but I know you gotta wait.

Qiana: Yeah, new territory for Health Forward. It's new territory for much of health philanthropy. What we know today, though, is that it will take social impact investments in our community and in partnership with public and private organizations. We can't do it alone. That can pool our dollars to create sizable, longitudinal impact in and for this city. So those are some of the things and concepts that we are beginning to explore as a team and a Board. 

Fr. Justin: That's a fantastic answer. As you know, Reconciliation Services, we have Thelma’s Kitchen, which is a social venture donate-what-you-can restaurant. We're working on a number of other social venture ideas and innovations. So definitely, I'm waiting with bated breath to see what the Board approves and would love to support you in that. 

Qiana: Really quickly, so that we don't miss the opportunity to help people understand what applying a racial equity lens to policy does. People most people get that there is a health implication to transportation, a health application to food and food procurement and food policy. There's a health implication to affordable housing. When a racial equity lens, which is really kind of like the book ends of inequity in our society, when that's applied to policy, it raises all boats including health and health equity. And so we want to partner with the community and with our city council, led by Melissa Robinson, of course, and Mayor Lucas, to really support that initiative, as well as focus a lot on data, as we are active in this space with letters to our governors in Missouri and Kansas, around the need to collect data around race and ethnicity, not just for COVID. Let's use COVID as a jumping off point to solve some of these data challenges that we have so that we can understand where we are, track where we need to go, and use data to reconstruct narratives.

Fr. Justin: I appreciate you bringing us back to the root again. There isn't enough data out there. There isn't enough work being done. And I think people look at these initiatives, when they hear about a health equity lens or racial equity lens, I think to just be honest about it, a lot of people's minds just kind of turn off. But the reality is, and I like to bring it back to this, and this is where the social entrepreneurship angle does come back in, when you start talking about the fact and you hinted at this, that racial equity and initiatives around diversity, equity, and inclusion, they are a superior growth model economically for the region. And when people begin to get that idea in their head and go, okay, well, not only do I feel good about it morally, maybe  I've learned enough about it that I understand why it's needed. But now I'm going to see it hit the pocket book, not only of my company, but of the entire region, and we're all going to be able to do more together. Do you see a direct correlation the same way between the socioeconomic plight of those who are excluded or have minimal access and the racial equity lens? Can you tie those two together directly for us?

Qiana: Yeah, absolutely. When you look at history, it teaches us that laws were used to be weapons against people of color to lock them outside of opportunity. When you look at our GI Bill in terms of education and home ownership, when you look at redlining in communities, when you look you see that resulted in underinvestment and disinvestment in communities that resulted in food deserts and in play deserts. So all of these types of policies shape our daily lives that contribute to the social and economic conditions for all people, but particularly people of color, who these laws were constructed to lock out from opportunity. So we have to be all that more intentional when we think about creating laws and policies, even organizational policies, to lock equity in so that all are included and have a fair and just opportunity to thrive.

Fr. Justin: I could not have said it better and I'm so thankful for you breaking it down and breaking it down so that somebody who's listening right now live or listening to the podcast later who maybe hasn't done so much reading about the racial equity lens and the health equity lens, they can maybe understand a little bit more about what you're saying. Okay, well Qiana, we're going to take a quick break. We're going to go and talk about our sponsor Thelma’s Kitchen. When we come back, I want to dive in and get a little bit personal, so don't go away. We'll be right back with you. 

Everybody, I want to tell you that The Social Leader podcast is sponsored by Thelma’s Kitchen, which is Kansas City's first donate-what-you-can restaurant. You can go to ThelmasKitchen.org to find out more. Right now, of course, the restaurant is closed. We're at the corner of 31st and Troost. Normally, we're open for lunch from 11am to 2pm but because of COVID-19, and while we're making preparations to open, we're still closed right now. However, we're giving away food, literally 300-350 meals every single day, Monday through Friday. And I'll tell you, there's a note of urgency right now. So again, thank you for your sponsorship, those of you who have donated a meal online, who have sent in a gift, or sent in plates or any kind of utensils, things that we need to make this happen during these extraordinary times. We're so grateful. You can find out more about the work of Thelma’s Kitchen, as well as Reconciliation Services, on our website. 

Okay, I want to jump back in and talk a little bit more with Qiana. Qiana, I want to switch a little bit and get personal if you can. I want to dive in because I know you’ve said you were born at Truman Medical Center, you grew up in Kansas City, and even at the beginning of the podcast, you said that you were an uninsured child and that you were a recipient of the social services safety net here in Kansas City. And then from there, you went on and you've led divisions and now, as the CEO of Health Forward Foundation, leading whole movements in this area around health equity. Is there a memory for you, something personal in your life or in your work life, that really drove home for you the structural and environmental barriers that make up the inequity to health access?

Qiana: Yeah, there are probably too many to mention, Father Justin. I’ll just say that my overall experience of being raised by a single mother, having three brothers, she struggled to put food on the table, relied very heavily on our grandparents to stabilize us, as well as an extended village, oftentimes to support us just for some basic needs until she was able to get on her feet and with the help of the village, pull herself up and go on to lead companies as well. I'm not the first leader in my family, I need to say that, we have a multi generational leadership. And so even despite those circumstances of being born uninsured, receiving services from the safety net, that was such a nurturing community to me, and my brothers, by the way, I should say, loved the village that we had at Swope Health that was very endearing, which I counted a blessing to return there to lead as a mid careerist. But all those factors of watching her struggle, watching her stand in line for welfare checks and cheese and just basic services, really cements in your mind the importance of resilience and the importance of looking at the assets that individuals and communities possess: assets of fortitude, assets of determination, assets of commitment despite adversity. So when I think about those factors that were passed down to me, from an asset perspective, it fuels me and fueled me to be able to rise above those circumstances and to use the privilege that I now carry as being an educated African American leader, who's committed to social justice, committed to equity, committed to uplift from the communities that I serve and from as well as broader communities. So it's really just fueled me in general, for a resolve for equity and for social justice. And I've been very blessed to use my career to be able to do that.

Fr. Justin: Which you've done mightily. Qiana, one of the things that you brought out was this idea of an asset-based community development approach rather than a deficit-based community development approach. And we like to reinvent Reconciliation Services logo, RS, as actually standing for “reveal strength” and kind of realizing that the neighborhoods that we live in, although they may not have the same kind of green currency that some neighborhoods have, they have assets in them that are priceless. It's actually not enough to look at return on investment, what we really have to be looking at also is return on relationship and where does that currency play apart. And as you think about that, from a healthy community standpoint, from a grant making standpoint, how do you encourage that? That's a neighborhood organic thing that takes place. But is there something that you all can do at Health Forward Foundation to nurture that kind of return on relationship in Kansas City and in the region?

Qiana: That's one of the things that impresses me most about my colleagues at Health Forward is that they have their fingers on the pulse of what is happening in communities at the neighborhood level. And I love that about my team. They translate those needs into what's happening at the neighborhood level, with grassroots organizations, and sometimes through grassroots organizations does our insight and our information come, and then they show up at the table to advocate for these communities and for these neighborhoods from a grant making perspective. And so having a very deep and connected relationship with community, oh my goodness, it can't be overstated. And so our team knows our community very, very well. They spend a lot of time with organizations like yourself, Reconciliation Services, and various leaders and workers. And I think understanding the uniqueness of the characteristics of the organization positions them as the best advocates for them, even beyond grant making, but also from a policy perspective, as well as connecting them in with other opportunities and community.

Fr. Justin: When you took over as CEO recently of the Health Forward Foundation, in one interview that I read with you, you said that you want to always lead with purpose and with impact. So I'd love to learn from you and I'd love for you to share with our audience on the podcast right now, what personal leadership practices help you sharpen your purpose and your impact as an innovator in health equity and philanthropy?

Qiana: I think personally it's critical that we know what is our personal why. And we're not always clear on that in every season of our career, but for me my personal why, at least in this season, is to improve the lives of folk living in marginalized conditions. And note that I did not say marginalized people. I hate that phrase. I said marginalize conditions. 

Fr. Justin: That's that strength-based approach that you're talking about.

Qiana: Yeah, people are resilient. Communities are resilient. And so that is my personal purpose. And so, when and where possible throughout my career, I've done my best to align my personal purpose and value system with the organization. And if alignment wasn't there, I created it. And, for example, with my great friends at Blue Cross and Blue Shield of Kansas City, I went to Blue Cross as a social worker coming from the nonprofit realm who was a little bit intimidated to go over to the corporate side. I was also energized by the fact that I had done policy in the US Senate. I had done care delivery in the safety net system. I hadn't learned payment and I knew that that was key to health care. But I want it to also introduce healthcare payment to the social side of healthcare that I knew was a significant influencer on health outcomes. So it took me about six and a half, seven years to do that, but I was able to leverage the social capital that I've built within Blue KC to help them also realize the business value. As you pointed out earlier, sometimes it's not just the moral imperative, it's the business imperative. And when you can merge both, it's wonderful. So I was able to champion the inclusion of the social determinants of health and health equity into that corporate strategy. So I just use that as an example. We won't always have the luxury of finding a career opportunity that aligns with our passion and with our purpose, but use your capital, your social capital, your own assets to create that value, and find those win-wins.

Fr. Justin: Yeah, I love to talk about moving away from charitable intentions to integrated priorities because to me that's really what you're talking about, sort of getting beyond the charity bucket and saying well in my excess time, in my excess bank account, what's leftover I'll give. But what you seem to be talking about is really finding that missional alignment, really working, doing the self work that it takes to integrate your priorities, particularly in the social sphere in order to do social good from whatever company that you're in. Well, I always end every podcast with a question similar to this and I hope you'll be able to take us home with some really strong words of wisdom and some practical lessons that we can apply. But what do the leaders who are listening need to do in order to step up their social impact and become social leaders?

Qiana: I think a self assessment of your personal value system is always a great starting place. It should be our compass and identify a way to marry that to the social change and the leadership and the championship that this point in time in our country calls for. Then look about and see how you're positioned within your career within your company, how your company is uniquely positioned to make a change and to be a part of change. Whether it be in the health and human services sector, in the policy, sector, government, wherever it is, you have influence. And I encourage folks to use their influence for good and to do that with equity being centered in mind for all folk.

Fr. Justin: Thank you so much Qiana for spending some time with us, for just being such a wonderful Kansas City social leader, for typifying the kind of social leadership that this podcast is trying to highlight, and the amazing work of the Health Forward Foundation. I hope we get to visit with you again sometime very soon.

Qiana: Thank you. I appreciate it, Father Justin. Thanks for the time.

Fr. Justin: Hang tight with me for just a second while we wrap up. I wanted to tell you again that this podcast, The Social Leader, is sponsored by Reconciliation Services and in particular Thelma’s Kitchen. We've got something new and exciting that is coming up and it's called The Social Leader, a brand new experiential leadership development program that we'll be launching in the fall of 2020, as soon as the world opens up again. It will be an awesome opportunity to really go deeper. If you're interested in accelerating your social impact from the company that you're in now or if you're interested in differentiating yourself as a potential candidate for a job, because we all know there's a couple hundred million people that are going to be applying for jobs in the next couple of months, this is an awesome opportunity. So go to our website, down to the bottom of the page, answer a few questions, and one of our team will reach out to you to talk to you more about The Social Leader program, which is coming up very soon. So once again, thank you so much for joining me on The Social Leader episode seven. I hope you had a chance to learn something about health, health equity, and how we're going to move forward as a region with a health equity and a racial equity lens to do more social good together. Until next time.

006: Informed Authenticity

In this episode of The Social Leader, Fr. Justin Mathews talks with Brenda Sharpe, President and CEO of the Reach Healthcare Foundation. Brenda talks about the hard realities facing the uninsured and underinsured in our country and the importance of leaders to be informed about the issues and to be authentic and consistent - on and off the clock.

CLICK HERE TO FOLLOW THE SOCIAL LEADER ON YOUTUBE AND GET NOTIFIED OF NEW EPISODES!

EPISODE 6 - TRANSCRIPT

Father Justin Mathews: Well, good afternoon, all of my friends out there. Welcome to The Social Leader. I'm your host, Father Justin Mathews. You are not going to want to miss today's conversation with Brenda Sharpe, the CEO of Reach Healthcare Foundation. We're going to talk about expanding Medicaid. We're going to talk about equity and healthcare. We're going to talk about her personal leadership tips for being more impactful and having a greater social impact in our leadership, no matter what we do. Stay tuned for this great conversation with Brenda Sharpe coming right up on The Social Leader.

Fr. Justin: Alright, as I said, today my guest is Brenda Sharpe. Brenda is the President and CEO of the Reach Healthcare Foundation. She serves as a board member for the Grantmakers in Health, which is a national organization dedicated to helping foundations and corporate giving programs to improve the health of all people in our country. She is a board member of the Greater Kansas City Chamber of Commerce. She is also the co-chair of the Healthy KC Commission. And lest I leave this off, the Business Journal named her as one of the area's Power 100 in 2015 to 2019 and Ingram's magazine the top 250 most powerful business leaders in Kansas City. That is an incredible resume. And I am very excited to welcome to the show, Brenda Sharpe. Good afternoon, Brenda, how are you? 

Brenda: Good afternoon, Father Justin. It's great to be with you today. 

Fr. Justin: It's incredible to have you here today as well. It's really an honor. I want to take a moment just to remind everybody that our conversation is being presented by Reconciliation Services and Thelma’s Kitchen is our show sponsor. Well Brenda, I want to dive in with you real quick and just make the most of the time that we have together because right now, all over the news, all over I know even Fox News, CNN, it doesn't matter, people are talking about health care, health care access, and health equity. And that is your bailiwick. That is what you and the Reach Healthcare Foundation focus on every day. Now, when we talk about quality health care, I really have to admit that's an elusive term, and I'd love to know, first of all, what's your definition for what quality health care would look like, for the poor and the underserved in our country, Brenda?

Brenda: Well, thank you, Father Justin, and thank you for all the work that you do to help people who are underserved and uninsured. The work you do is so consistent with our mission here at Reach. One of the things that I have always thought about when I think about the uninsured and quality and access and what that means is to think about how those of us who are fortunate enough to carry around a laminated card in our wallet, and what we expect to get and receive as a result of having that laminated card. What we want at Reach is for everyone to have that same sense of security, that same, right to access certain services, procedures, processes. The access to care and quality care for us is: do individuals who are uninsured, low income, underserved, under-insured, have that same expectation of access to preventative services, a mammogram, colonoscopy? Do they have those same rights and privileges? I would say currently in Kansas and Missouri as a result of long-standing underfunding of our state's Medicaid program, and eligibility rates, and a lack of access to Medicaid, we have a whole lot of people who have never enjoyed that peace of mind.

Fr. Justin: So if you were to just quickly give sort of a picture of what quality healthcare looks like, you're saying that there's more ubiquitous access for the poor. What would it look like for the individual? What are they missing out on that you want to see increased or have access to?

Brenda: Well, first of all, that peace of mind and not having to worry about choices between a prescription medication or paying the rent. I think that's a quandary that so many people find themselves in. Secondly, access to a primary care provider, whether that be a nurse practitioner, whether that be a physician, a physician assistant. Someone that when they do become ill or unwell, they have an opportunity to access that person in a relatively easy way in their neighborhood with someone who is culturally sensitive, appropriate, looks like them, understands their background. So that's kind of the healthcare access side. From an overarching standpoint and more along the social determinants of health, what it means is that people need to have access to places to exercise and a safe place to walk. Everybody right now is talking about during the COVID crisis, go outside, go and walk. There are many neighborhoods in our community where that is simply not an option for folks, it's not safe. And we really need to find ways to help folks enjoy all aspects of their health, access to nutritious foods, for instance, for people who are living in food deserts, access to high quality education. 

Fr. Justin: You bring up a lot of interesting points there. Health care, when we think about it, is that needle on that vaccine or we think about access to well visits, but really what you're saying is that health care has so much more to do with other social determinants of health. So you're talking about exercise. I would throw in there probably breaking down social isolation and beginning to have access to healthy education about healthy food and healthy life practices. And so I really appreciate that you include those holistic aspects of healthcare when you're talking about what quality health care looks like. Reach Healthcare Foundation is really trying to advance health care coverage and access to this kind of quality care. What is the Reach Healthcare Foundation doing specifically in order to advance health care coverage and access? 

Brenda: Well, we take a multi-factored approach. So we do a lot of grant making and I think that's what people expect from a foundation. That's one tool in our toolbox. And we grant to organizations like yours, that are providing direct and specific care to people who are low income, uninsured, disenfranchised from the system, marginalized populations and communities, for instance. And so that's a big part of that. We know we don't know everything, and you all do this every day. You know your clients. You know your population very well. So supporting those organizations that are highly aligned with our mission to reduce our uninsured rate and improve access to care is a large strategy. We fund about four and a half to five million dollars annually to those organizations in a six county region across the Kansas City metropolitan area. We also have other tools in our toolbox, one of those being advocacy support. And so again, we do provide support to organizations that are working statewide in both Kansas and Missouri to inform our policymakers and the administration in each state about the impact for instance of certain tax policies, the impact of eligibility rates, and ease of access to applying for and receiving public benefit programs such as Medicaid or TANF (Temporary Assistance for Needy Families) or WIC (Special Supplemental Nutrition Program for Women, Infants and Children). So that's a big piece of that work. And then we also advocate on our own. One of the conclusions we came to many years ago is that we can't just expect nonprofits who tend to be highly under-resourced to be out there carrying this water if we aren't willing to carry that as well. So my Board of Directors is amazing. They're a very diverse group of people across the region with lots of different types of expertise and they have been extremely supportive of us speaking out loud and clearly about the lack of certain things in our state, most specifically Medicaid expansion, which is something that our foundation, many others, and many other organizations have been advocating for in Kansas and Missouri, which remain amongst the last 13 to 14 states that have yet to expand their programs. 

Fr. Justin: Before we dive into Medicaid expansion, which we're going to get to, and I really want to get your thoughts on that. One of the things that strikes me is that since you're a grant making foundation, and you're working with organizations like Reconciliation Services to advance access to care and improve the quality of care, for example, for us, it's healthy communities, it's access to healthy food, Thelma’s Kitchen, etc. You guys really have your ear to the rail and I love that you're able to translate what you hear from us and from the hundreds of other folks that you all fund and work with closely. You're able to translate that into policy development, which I think lacks a lot of time in the policy and advocacy that's done at the civic and public spheres. You don't always hear those who are difficult to hear. There are a lot of people missing from really critical conversations in our country. One of the things that I think has been a challenge, and I'd like to know if you agree, is just getting poor folks and folks who struggle to survive and succeed, enrolled in the existing marketplace. Politically, this has been a massive debacle for a couple of presidential terms and we don't have to get into the politics of it directly, but with that difficulty, with that barrier of getting enrolled, why is there that barrier? Why is it so hard for the poor to get access to the marketplace? And how has that lack of access impacted those poor and vulnerable neighbors during this pandemic?

Brenda:  Well, I think what you're describing is, what we call at Reach, the coverage gap. And so most people who've never had to utilize a Medicaid program, for instance, or public assistance, assume that if you're poor, you lose your job, that that assistance is available and you just need to apply for it and you'll get it. What they don't understand, and going back well before the Affordable Care Act was passed, Father Justin, the eligibility rates for benefit programs, like Medicaid, for instance, in both Kansas and Missouri were already extraordinarily low. So for instance, in Kansas, you would have to be below 33% of the poverty level. In Missouri, it's even lower. 

Fr. Justin: Can you define for our listeners just what you mean by the poverty level real quick?

Brenda: So The Federal Poverty Level is a benchmark that has been established by the federal government that says if you're at this particular level, you are poor. That benchmark hasn't been adjusted for decades and that's problem number one. Problem number two is some states, prior to the Affordable Care Act, said, “okay, if that's the federal government's definition of poor, that will be our state's definition of poor.” That did not happen in Kansas and Missouri. Missouri said 18%, for instance, of the federal poverty level is poor. In Kansas, about 30 to 33% of that amount. So if you make more than let's say, $9,000, a year in the state of Kansas, you are too rich for the state's Medicaid program. 

Fr. Justin: Yeah, that just seems like a crime. I have to say that. You can't live on $9,000 and to say that that's a level or a standard of wealth is beyond me, so forgive me for the editorializing.

Brenda: I couldn’t agree more. No one can live on that amount. And the choices that you have to make then are do I apply for Medicaid and I’m not able then to work because it's going to make too much that you're going to disqualify yourself for that health insurance that you desperately need. So the Affordable Care Act came along and attempted to close that coverage gap. And for a year or so we thought everything was going to be great and we were going to close that coverage gap. But then lawsuits were filed and the Supreme Court ruled that states can decide whether or not to expand that gap up to 133% of the poverty level. So back to my example, in Kansas, not only if you make more than $9,000 in the state of Kansas, you're too rich for Medicaid, you are too poor. You don't make enough to qualify for subsidies on healthcare.gov, so you're in this horrible gap. One of the things we fund are navigators and assisters who help people make those applications. And I can't tell you how heartbreaking it is for those workers to have to tell someone you're too poor for this program and too rich for this program and therefore you are cut out of access to health insurance coverage. And that is what has gone on for the last seven years in the state of Kansas and Missouri because they have opted not to close that coverage gap so that we could have more people covered. And in Kansas that's about 150,000 people. In Missouri it's about 230,000 people. So now let's think about what's happened with COVID. The number of people who are now unemployed is absolutely staggering. And what we know about our American health care system is your health insurance follows your employment essentially. So if you had employer based health coverage and have lost your job, you might be able to use the COBRA program, but I'm talking to folks whose COBRA premium is $1,200 dollars a month for them. 

Fr. Justin: That's very expensive. I've had people in my life try to get on that and they couldn't afford it. You’ve just lost your job.

Brenda: You've lost your job, you've lost your insurance, you found out you're too rich for our state's Medicaid program, and too poor for healthcare.gov. So it's a real quandary. And our legislative leaders have absolutely got to to address this this session as soon as they get back. We're going to be in a world of hurt. We already are. But we're going to be in an even more strange system here in a few months. 

Fr. Justin: I want to pause for a second and let everybody know that if you have questions for Brenda Sharpe, who is the CEO of the Reach Healthcare Foundation or if you've had an experience with this exact kind of gap that they are trying to close, feel free to comment on one of the social media platforms (Facebook, Twitter, Instagram, YouTube) and we'd like to continue the conversation. I love when folks are interactive on the program. Well, Brenda, we're going to come right back, I want to take a minute to talk about our sponsor Thelma’s Kitchen. But when we get back, I want to pivot a little bit and talk about what the world would have looked like if we had done what you're suggesting. So hang tight with me for just one second. 

Reconciliation Services is the presenting sponsor for this program, The Social Leader, but Thelma’s Kitchen is a donate-what-you-can cafe located right here in Kansas City. Thelma’s Kitchen was the first donate-what-you-can cafe. Of course, the restaurant is closed now. We're on the corner of 31st and Troost, but right now we're literally giving away food to over 325-350 people every single day during this COVID crisis. And I'll tell you, the type of people that are coming is really changing. It's not just folks who are homeless, or folks who are on fixed incomes. I met a guy the other day, who was a painter who was out of work. I met somebody who was a maintenance tech at a large law firm. She's out of work. So right now there's a note of urgency. And so that's why Thelma’s Kitchen, which is the sponsor of this show, really needs your help. You can go to ThelmasKitchen.org and you can find out more about the work of Thelma’s Kitchen and the work of Reconciliation Services, and you can sponsor a meal for those who are in the community. 

Well, I'd like to jump back now and talk with my guest, Brenda Sharpe, who is the CEO of the Reach Healthcare Foundation. And Brenda, you are just getting ready to talk a little bit more about Medicaid expansion. And I'll be honest, for somebody who doesn't understand the details of the law, the way that I know you do, and the insurance system, the way that you and your colleagues do at the Reach Healthcare Foundation, I'd like to know from you kind of in layman's terms, which I'm saying layman even though I'm clergy but we'll let that stand, what would the world look like for the poor, for those who are in that gap? What would the world look like right now during COVID had we gone ahead and expanded Medicaid for those in Kansas and Missouri?

Brenda: Well, let me share with you, to be on Medicaid in either Kansas or Missouri, it's essentially a “poor and...” You have to be poor and pregnant, poor and disabled, poor and elderly. So what it would look like if we had expanded Medicaid is we would be able to pick up those hard working folks that you just referenced the painter, the maintenance worker, who are working generally one or more jobs, sometimes two, sometimes three jobs but none of those employers may offer healthcare coverage or affordable health care coverage to that employee. So they are going without and that is the group that is really falling into the coverage gap. It's the working poor. You'll hear a lot of rhetoric from folks who say, “well, those folks are able-bodied, they can get a job and they can get insurance, they can afford insurance.” And again, I think people assume that there is this very benevolent level of public assistance out there. And that's just not the case in Kansas and Missouri. So we started so low with our eligibility rates, whereas other states started at about 100% of the federal poverty level. And when the Affordable Care Act offered the opportunity for all those states to expand, they closed their coverage gap very quickly, because it wasn't as big of a gap. We have a huge gap. So we were starting at a real deficit before COVID. We now, I suspect, what's going to happen is that much like after 2008, when the recession hit and many people became unemployed, they assumed that there was some place for them to go, they assumed that there was a community based health clinic or center. And there are. We have wonderful centers in our community, but they are already at capacity, they are already under-resourced. And those hard working people who through absolutely no fault of their own have found themselves now without employment, and aren’t able to get employment, even when this comes back I think we'll still be seeing unemployment rates very, very high for quite some time, those folks would have at least been able to have their health insurance covered. Because if you're uninsured, you're forced to make terrible choices. If you are sick or a little sick or not sure if you're sick, you are not going to go see a doctor or go to a physician or an emergency room because you know there's going to be a large bill behind that coming to you and you won't be able to pay it. Medical debt is the number one cause of bankruptcy across the country and in our two states especially. So you're going to make that choice. So what's going to happen is you're likely to wait until you're much, much more ill and those treatment costs then to treat you are going to go up and that's the quandary. We could have helped ameliorate this to some extent for years in both Kansas and Missouri and it's about to get worse, I'm afraid. 

Fr. Justin: Yeah, I wonder how the tens of millions of people who are now unemployed, including gig workers and side hustlers, and folks who didn't have ever access to that kind of big company style group health insurance, I wonder what's going to become of them and especially their kids. We know people right here at Reconciliation Services who come in and they need to go to the hospital. I remember one time one of my dear friends was having a panic attack, but she didn't know if it was a panic attack or a heart attack because sometimes they can feel very similar and she absolutely needed medical attention. She would not allow us to call the EMT’s, would not allow us to call the ambulance. Because once you do that if they determine that you need to go to the hospital, it's very difficult to kind of refuse that. And she could not afford the bill that would inevitably come from the hospital visit and the ambulance ride. And so to watch somebody who desperately needs care, not get the care because in the middle of their crisis, they're actually thinking about the bill from the ambulance. That's not how health care ought to work. And I'll be honest, it's not only impacting healthcare, I think you would agree with this. But that kind of lack of access is not just about that moment when you're sick. But isn't it about the kind of rippling secondary trauma that happens or the rippling health effects within the family system? How does that moment impact that whole family system, Brenda?

Brenda: Well, we know the kind of anxiety that comes with a diagnosis of any chronic condition. So if you are diagnosed with a chronic condition, let's say, asthma, diabetes, and you're also uninsured, that's a multiplier effect. And that's going to spill over into every aspect of your family work. Everyone in the family is going to be in a heightened state of anxiety, leading to higher levels of stress and depression. Sometimes family violence as a result of that additional stress and anxiety. So it has a ripple effect. I do want to go back to one thing that you mentioned, you mentioned children, Father Justin. One fortunate thing about the United States and our Children's Health Insurance Program at the federal level is that it is much more generous than coverage for adults. So I encourage anyone who finds themselves newly unemployed and without insurance or family insurance that covers their children, at least get your children enrolled. You can do that online in both Kansas and Missouri. But that's called the Children's Health Insurance Program and the eligibility rates percentages are much, much higher. So it's much easier to apply for. You will have to have some documentation, you may have to have some other paperwork and assistance, but there are people that can assist with that, but get your kids covered for sure. 

Fr. Justin: Yeah, and I think education is a big part of it, so I just want to encourage everybody to go to ReachHealth.org to find out more about the work that Brenda Sharpe and Reach Healthcare Foundation are doing and get educated about the kind of things that she's been sharing with us today so that you can have a greater social impact as a leader no matter what your job is or what you're leading. Well, with that, I want to pivot a little bit now to talk about your leadership because the work that you're doing is really hard, and it can be easy to be overwhelmed by a problem as immense as the American healthcare system and it can be overwhelming to hear the stories day after day of those who are struggling to survive and succeed and who go uncovered or don't have quality health care. As a leader yourself, you're somebody who's known, and I know you personally, to be somebody who wants to have a significant social impact in your leadership and in your work. And I think you would do that whether you were at a tech company or at a foundation. I think that's the kind of leader that you are. What are your personal strategies for how you keep focused on that true north? And what do you do to ensure that as a leader you're having not only a corporate impact, but a social impact as a leader?

Brenda: Well, I thank you for those very kind words, and I would say I don't know any different. It's in my DNA, I think. I grew up very poor. I grew up in a family that had multiple challenges. And I grew up without a lot of things that I now am incredibly privileged to have and I don't forget that. And I think a lot of people that find themselves in the nonprofit or social services sector have some part of their background that they are trying to reconcile with and it’s appropriate to your name. And so for me, I always knew I wanted to be in a role to help others. I initially thought I wanted to be in counseling and I wanted to do that direct service with folks but frankly, I didn't have the boundaries for that. It was too much for me to take in on top of my own baggage that I was bringing to that. And so I encourage people who are looking for leadership opportunities and thinking about how they bring something special to the table that they also do a little bit of a gut check on their readiness and their boundaries. What I found great pleasure in was being a volunteer coordinator. And then doing public speaking and grant writing and fundraising and being more on the administrative side. Those are ways that I could contribute to causes that I feel strongly about: child abuse prevention, violence against women, healthcare access for all. Those are things that I could bring to the table that were a little different than my good friend who's a forensic interviewer who listens to just absolutely horrendous stories every day and can still get up in the morning. That was not me, but I owned that, I learned that about myself. So I encourage people to think about that. And I also think, you know, the current crisis is showing me over and over again what I already knew about the nonprofit sector. We are resilient. We are creative. We are used to doing a lot with nothing, and we're about ready to have to do a lot more, with a lot more nothing. But I know that we will get through this because people who find themselves in these positions are there for a reason. And, like you, I'm amazed every day the stories that are coming before me that are demonstrating that resiliency. 

Fr. Justin: If you're talking to somebody, and I think a lot of the audience that listens to this show, The Social Leader, falls into this category, they're actually not working in nonprofits, they're not folks who are directly on the front line working with the poor or working in some sort of social setting. There's a lot of volunteering going on, a lot of Board service going on, but for somebody in their context, at their company, in their division, how can they advance the social good from within their own job? What kind of attitude or mindset or actions does somebody need to take to accelerate their social leadership? 

Brenda: I think that's a great question and I guess for me, it would come down to the words authenticity and consistency. So if you find yourself at a cocktail party in the upper echelons of society, I don't find myself there often, but if you do: Are you speaking about your beliefs, your values in a way that's consistent if you were if you were working with in a volunteer capacity with someone who just came in off the street into Thelma’s Kitchen? You have wonderful corporate volunteers and I think sometimes people segregate their lives a little bit depending on their social circle or others. And so, being consistent, not being annoying or aggressive certainly, but being consistent in your values and beliefs. If you work outside the nonprofit sector, you have an even greater opportunity because you're able to educate folks who are not getting exposure to the way a lot of people in our community live. So bringing them along, walking alongside, helping them find ways to contribute, but being consistent. And then the last piece I would say is really getting informed about policy advocacy. I worked so long in the nonprofit sector without understanding that I was working so hard all year round to get something passed or changed that could be undone just like that with a stroke of a pen in the legislature in Kansas or Missouri or even at a local level, city or county government. We really have to start thinking about understanding what elected officials role and responsibility is to us as constituents and and to us as a community in our quality of life and in understanding that connection and learning how to write a letter to your legislator and learning how to pick up the phone and overcoming that fear and understanding that they work for us. And we need to remind them of that sometimes. Many of them understand that and they're wonderful but others are there for other reasons and we need to hold them to account.

Fr. Justin: Well, I really appreciate the insights that you've shared and appreciate the depth of the conversation. I just want to encourage people again, to get educated, to stay consistent. As you said, just because you're in the corporate setting, you're a hiring manager, you're a foreman on a construction job, everyone has the opportunity to be a social leader within their own sphere. And that's not just about charity and volunteering. That's about showing up. That's about like you said, Brenda, being consistent, being educated, and using your voice, using your privilege, and using your power to help other people. And so thank you for being such a wonderful example of a social leader and thank you for coming on The Social Leader, episode number six with us today. I hope that I can have you back sometime soon. 

Brenda: Likewise, Father Justin. This is my first go with this type of a format and I really appreciate how kind you've been to me and all of the good work that you're doing in the community. Thank you. 

Fr. Justin: Thank you so much Brenda. For all of my friends out there in the community,I want to remind you that this show is presented by Reconciliation Services and sponsored by Thelma’s Kitchen, Kansas City's first donate-what-you-can restaurant where right now we are literally feeding hundreds and hundreds of people every single day. If you'd like to get involved with Thelma’s Kitchen, you can go to ThelmasKitchen.org and you can sponsor a meal for folks right now. We also have a list online of the kind of practical things that you can buy and send or things that we need to continue doing our work. And not only that, but you can go to rs3101.org and see Reconciliation Services and the broader work that we're doing which includes Thelma’s kitchen, all the social and trauma therapy services that we talked about today with Brenda, as well as The Social Leader. Friends, before we leave, I want to tell you one last thing. We are getting ready this fall to launch a brand new program called The Social Leader. It's a leadership development program for anybody who wants to accelerate their social impact, no matter where they are in leadership. The program is launching this fall. Sign up on the email list and make sure to be the first to find out about when that program launches, of course, when we can all get back together in person again. So thank you again. The show has been presented by Reconciliation Services. I'm your host, Father Justin Mathews, and I look forward to seeing you next week on The Social Leader. Have a wonderful, wonderful day.

002: Mental Toughness

In this episode, Fr. Justin Mathews talks with former Kansas City, Missouri, Mayor Sly James, co-founder of Wickham James Strategies and Solutions. Mayor Sly talks about the importance of mental toughness and recognizing how a good leader responds when their back is against the wall.

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EPISODE 2 - TRANSCRIPT

Fr. Justin Mathews: Well, hello my friends! Welcome back to The Social Leader, Episode Two. Today my guest is the former Mayor Sly James. You're not gonna want to miss this interview. Stay tuned. 

Welcome, former Mayor Sly James. Welcome to the program, The Social Leader. How are you this morning?

Former Mayor Sly James: Father Justin, I'm doing just fantastic. How about you?

Fr. Justin: I’m doing awesome. It's a pleasure to get to visit with you again. I want to make sure that everybody knows who you are. I think everybody might know who you are. But I mean, since we're going out into “the Googles” I want to make sure that everybody knows. So Sly, you have worn many, many, many hats over the years now, a couple of them people might not know. You were the lead singer in a band. You were a military police officer. Like Perry Mason, you were a successful trial attorney. And then most recently, you oversaw all of Kansas City, MO's Renaissance as our two term mayor. Did I miss anything in that description?

Sly: Yeah, you did. You missed the time that I served as a body double for Denzel Washington.

Fr. Justin: Right. Was that right after the Marines or was that recently?

Sly: Oh, no, it was some time ago when I actually had a body that could serve as a double for anybody. But now I just have a body that's double what a normal body should be.

Fr. Justin: Well, I'm not gonna go there. Although I do remember when you were mayor, you had some kind of fitness challenge that was going on for a little while there. That was good. You inspired me. You inspired us all.

Sly: That was fun.

Fr. Justin: Well, welcome to The Social Leader. This is our second episode. We're going to talk all about venturing the business, faith and philanthropy for social good. We're going to talk a little bit about mental health, diversity and inclusion, equity, and leadership. Mayor James, these are all things.. and if I may, I'm going to call you Sly, and I'm probably going to screw up and call you Mayor James again too..

Sly: It's fine. I answer to anything.

Fr. Justin: Hopefully Mayor Quinton Lucas will forgive me for doing it wrong. We're going to talk all about those topics. I just want to jump in. A lot of people knew you as mayor, and some of them know what you're doing now. But tell us a little bit about where you are now and what you're working on after the glory of being mayor in Kansas City has now faded. What is the future now for you, Sly?

Sly: Well, thanks a lot. Well, first of all, Wickham James Strategies and Solutions is a consulting firm that I established with my former Chief of Staff, Joanie Wickham, a woman who I have a great deal of respect for. She’s a brilliant thinker, specializes in communications and crisis communications. We have that unique situation of the two parts completing the whole, the things that she does well are things that I'm weak at and the things I do well are things that she's weak at. We're actually carbon copies. She's a young, vibrant white female. I'm an old black dude. And putting the two together, we cover a lot of bases. But our main thrust is very simple. We wanted to continue some of the work that we had been doing while in office and we recognized that one thing that we could offer would be some strategic thinking and some strategic communication. So when we work with clients, we try to help figure out the best way to approach their subject and to actually accomplish their goals.  We try to do that through strategically thinking through the process and then by communicating that process with others and by promoting what they want to do in a way that actually addresses the things that they're most interested in. 

For example, we work with the Women's Foundation on continuing to spread the Women's Appointments Project which started here in Kansas City while we were in office. So we've gone to other cities and talked to them about that and showed them how they can too start a project that allows more women to get involved in politics and boards and commissions and civic activities, whatever the case may be. We have a client called Sound Diplomacy that's based out of London. And what they do is try to help cities and municipalities build their nighttime economies by elevating music and culture, so it's an economic development study and approach. We have a tech client that sells curbside applications, so we want to talk about what that really means in terms of not just the pragmatism of controlling traffic of scooters and bikes and cars and people, but also what it means from an ecological standpoint and from a governmental efficiency standpoint. So we work through those problems and we do those types of things. And by doing that, we kept variety in our life but we stayed on a very focused path of trying to make sure that we are accomplishing things by thinking strategically and being bold. 

Fr. Justin: Now your partner now at Wickham James who was your chief of staff when you were mayor, Joanie, I've met her before, an incredible leader and you all are a dynamic duo. I want to make sure that people get active and check out what you’re up to now. I also want to remind everyone that this program is sponsored by Reconciliation Services. You can find out more about our work here in Kansas City to help reveal the strength of the entire community: rich, poor, black, white, east and  west, everybody here, so that all ships rise together. 

I wanted to ask you a question a little bit about mental health. Look, I gotta be honest with you. I've talked to a lot of people on both sides of the economic spectrum, both people who are gainfully employed still and working at home with kids all around them or are just dealing with the isolation of this sort of quarantine situation. But I've also talked to a lot of people who are here on the streets, people who have just lost their job, people who don't have anywhere to shelter in place, people who are alone. We have a lot of our older adult volunteers who are in the amazing Foster Grandparents Program at Reconciliation Services really struggling with staying balanced, staying joyful. I remember you and I talking one time in your former office and we talked about mental health and you wrote down on a card two words that to you sort of symbolized what you wanted to say. You wrote down mental toughness. I'd love it if you’d tell me a little bit about mental toughness and how you're applying that right now in your own life to stay mentally sane in really uncertain times?

Sly: Well, mental toughness is something that I think is developing an attitude that regardless of how bad things may feel or how tough they are at the moment that you recognize that if you stay on a path and if you plot out a plan and if you execute your plan, you're going to make it through. And the more times you do that, the tougher you get. You just learn and you feel that regardless of what happens to me, I'm going to be alright. I just have to make it through this hour, this minute, this day, and then we'll take on the next day or the next hour as it comes. And that's something that I learned growing up and certainly in the Marine Corps where they push you beyond where you thought you could go and then all of a sudden you realize you really could get there if you just tried. And the more times that happened, the further and further you could be pushed and you didn't break. 

You know, that's a little different I think than mental health. I think it helps me from a health standpoint. But one of the other things that I found too and I think this is kind of a very benign way of describing it, when our son, Kyle, was playing competitive baseball as he was growing up through the early teens and those things that boys do that really test you as they're growing up. And you sit back as a parent sometimes you say, “Man, you know, this is weird. Why is this happening? This kid is different.” And you think that you're the only ones going through it, that you're the only one seeing, the only ones feeling, then you go sit down with a bunch of other parents at a weekend long baseball tournament out of town and you're talking about kids, and you find out everybody's got exactly the same type of problem with a different thing. Now all of a sudden you know that you're not the only ones and that gives you a level of comfort. I think sometimes we get into our own heads too much. And of course, that's totally different than when you have real chemical imbalances or psychological maladies that need to be addressed. But part of mental toughness is recognizing that just because I can do something doesn't mean everybody else can. And we have to fight through those questions and doubts and push ourselves beyond those limits of trying to be empathetic and constructive when we're dealing with people who have real problems. We tend to never want to identify with people who have problems. We don't want to be seen as poor. We don't want to be seen as having mental illness or issues. And therefore we tend to ignore it or deny their existence, or we tend to treat it poorly. So one way or the other mental toughness means being able to deal with the realities and push beyond the expected limits and get things done and get ready for the next challenge. And as a society, we simply haven't done that with mental illness and those types of things. And I think those are things that are absolutely essential if we're going to progress and move forward.

Fr. Justin: Yeah, I mean, I think you've hit on a lot of important topics, but there are many people, both rich and poor, in Kansas City, around the region, and really around the world now in this pandemic, who would agree with what you're saying, but don't know where to begin. I mean, mental toughness as a concept means a lot and it might inspire certain people, but in your own life what are the practical strategies or practical steps, even if they’re simple things that you're doing while you're quarantining, to sort of maintain that mental health and that mental toughness during this time?

Sly: Well, one thing that I think is that you can talk to yourself in or out of anything. If you wake up in the morning, and you're not quite 100%, you can take that not being quite 100% and turn that into a really bad day, just by how you think about it. You know, you wake up grouchy, you start grouchy, you start doing grouchy things, and now at the end of the day, you’ve just been a real pain to be around. Or you can wake up and say, hey, let's do something productive, let’s get something done, and be optimistic, and then you're not that type of a person. So I think the first thing that we all have to do is recognize that we are in control of how we think about things. We can talk ourselves into being mad, we can talk ourselves into being sad, we can talk ourselves into being a pain in the rear, or we can talk ourselves into doing the exact opposite, but it's all in our own head. It's all in the things that we tell ourselves through the course of the day. So the first thing I think that I tried to do is to find some way to be positive and constructive, as opposed to being negative and destructive. Find something that makes you happy. Find something that makes you feel like you've accomplished something during the course of the day, something positive. And I think that sets you on a course for the rest of the day that makes you either nice to be around or not nice to be around and how if you're nice to be around, people are going to be nice to you. If you're not, people aren't necessarily or they're going to stay away. And now you're just feeding whichever narrative you choose. So every day, try to find something that is positive, constructive, and it leaves you with a sense of accomplishment at the end of the day, rather than wishing at the end of the day that you “had of.” There's no sense of wishing you “had of,” “had of” has come and gone and all you can do is get ready for tomorrow.

Fr. Justin: Yeah, you remind me of a book that I really liked that's titled Our Thoughts Determine Our Life, and that idea of what we're thinking about every day determining our actions, a lot of times we get that backwards. We think if “I can only do the right thing, then I'm going to feel the right way on the inside, then I'm going to start thinking the right way.” But actually, as leaders, particularly, but really for all of us, it's our thoughts that begin to determine our lives. I know at Reconciliation Services one of the things that we really try to impart to our neighbors and to our clients who come in for services is this idea of self image and how you think about yourself. All of those narratives that are out there about who you are, are really somebody else's thought. And so developing that idea, revealing your own strength of who you are, is really critical. And I appreciate you bringing that out with regard to mental toughness. 

The other thing that you make me think about right now, really relates to the idea of diversity and inclusion and particularly in this time, right now you're hearing all over the news, and hopefully we're raising a national consciousness about this yet again, that there are huge inequities, huge disparities in health and in income. I mean, this was a crisis before we ended up in a pandemic. And it feels like every time we reach whether it's Hurricane Katrina, or this pandemic, we get people coming on and saying, there are these health disparities in the African American community and in the poor community, and these things are highlighted right now. You know, the premise of this show, The Social Leader, is that we've got to begin to shift and actualize our thinking into action once we get the right thinking. So what opportunities, Sly, do you think that this situation presents for us as leaders? Maybe for businesses? What does this situation present to us and what opportunities are there to pivot so that we can solve some of these gaps and deal with these diversity and equity issues that are highlighted right now?

Sly: Wow, that's an interesting question, and let me start by telling you that I learned a lesson when I was younger back when I entered the Marine Corps. Coming from Missouri, Kansas City, like I did, never had been on a plane before, certainly not having done anything like this before. And then landing in a large group of people from around the country that I didn’t know, that were different colors, different beliefs, different regions, different accents, different beliefs, etc. and having to get along with them. And the one thing that I think made all of that possible was a recognition that we were not in competition with each other because we had to act as a cohesive unit. And when we were there during the Vietnam era, it wasn't a matter of not liking somebody because of their religion or their race. It was really a matter of learning to trust somebody because they would cover your back in a firefight and perhaps keep you alive. So when you reduce things down to a much more essential set of characteristics like life, death, survival, all of a sudden all the other differences don't mean anything. And I think right now we're going through the situation where a lot of us are being reduced to that same element of survival, what do we have to do to make sure that we don't get sick, we don't wind up in the hospital, that our family doesn't wind up in bad ways like that as well, and survive. Now all of a sudden, you start looking around and you've seen all the other people who are in the same situation, and you feel a certain kinship with them as opposed to a level of competition. So now we recognize what's always been true. And what's always been true is every one of those inequities that you mentioned have been around for decades, hundreds of years, they have not changed. They've gotten more subtle, but they're not gone. And and now we recognize that because we're talking about issues of life, and health, and major subjects, that there are inequities when you hear the statistics and that the huge majority of outrageous differences in the death rate of African Americans and brown people versus white folks as a result of this virus, then that crystallizes something that's been there a long time. The health equities have been like that a long time. Maternal fetal health in the African American community is much lower than it is in the majority community and it's been like that a long time. So none of this stuff is new. What we're seeing is we have less clutter to stop us from being able to see it. 

Now,what are we going to do about it? You know, here's my concern and I try to be positive and optimistic. I don't think we're going to do much about it because I don't think we have the leadership to actually be able to galvanize the country and move it. What I fear will happen is that there will be a vaccine and then people will get back to what things were. And then we'll all wind up back in our same corners with our dukes up ready to fight the same silly fights because our leadership will move on to something that's not important. We've had ample opportunities to cure poverty, to do something about healthcare, to do something about inequities in education and we haven't taken them. We've been through World Wars, we've been through all sorts of conflicts, we've been through other illnesses, it has not changed. And one of the main reasons why it hasn't changed is that we have not developed leadership to make a change. Our leadership is much more interested in pushing an ideology on one side of the line or the other, rather than solving problems. And if you don't recognize this as a problem, you're not going to develop a mechanism to do it. Further, when you have term limits and things like that on the federal level. There's no incentive to take on a challenge that could last for 15-20 years to make a dent in when you've only got eight years to spend. So rather than do that, the first four years you're going to do stuff that's going to be designed to get you elected for the next four years. Those are short term things, they're really not controversial. They usually make people feel good or try to put more money in people's pockets. They don't solve the problems of inequities most of the time. And even if you do make that effort, then when the change of administration comes, they abandon it because you did it and they don't want to be associated with what you did. They want the public to be associated with what they're doing. So until we change our leadership styles and approaches in our politics, I have to tell you, I only see incremental change, like it's constantly going. I think there has to be something that inspires people to put aside all of the nonsense that we're filled with, all of the political idolism that we constantly pay homage to, the Fox versus MSNBC mentality, one way or the other, and if you listen to one, you can't possibly listen to the other, and you can't possibly agree with the other side. All of those things are absolute prescriptions for failure when it comes to addressing the real issues of poverty, racial inequities, gender inequities, educational inequities, etc. 

The last thing I'll say about it is, is that if we are truly wanting to do something long term about some of these problems, then we should have been starting when every child was born, frankly, educating the parents of the child before they were born. We should have been working to make sure that we were developing minds at the early stage. When we talk about a child having 85% of their mind developed by the age of three, then we do nothing for most of those kids, especially ones in poverty. The first time that they're touched in terms of serious learning is when they show up at kindergarten at the age of five. And kids born in poverty are 30 million words behind at the age of three. And by the time they reach kindergarten at the age of five, they're already two years behind. Now, how do you build a society where you've got an entire segment of your population that starts off at the age of five, two years behind their peers, with no vehicles, no mechanisms, no real opportunities for them to catch up in a serious way? So I like to look at things as they are and I like to focus people on one very basic thing. If we are serious about wanting to change these inequities, recognize it ain't gonna happen overnight. It may be so subtle in some ways, you won't even see it. But if we're serious about it, the first thing that we'll do is we'll invest in the foundation of our children across the board, so that they have opportunities to overcome these things and to compete on an economic level without fear and to also engage other kids with different ways at an earliest age and learn conflict resolution, learn that there's really no difference between kids. Most kids can play together different races, different sexes, they won't care until the adults start telling them to.

Fr. Justin: I want to push you a little bit to apply what you're talking about, about the systemic change, to the individual. You've moved the needle in Kansas City during your two terms on trying to get pre-K education, your leadership youth academy that you put together, the reading room that you put together, and really a lot of those things and a lot of the consciousness that you raised about those issues, along with a lot of other experts in the region and the nation, I think were some of your greatest legacies. And that chapter is still being written. But here's the thing that I want to really drill into and get your advice on: a lot of people who are middle managers, who are stay at home parents, or who are hiring managers on the frontlines of the construction companies building the air airport or the law firms, those are the folks that really shape culture. Aren't they? The people who are doing the hiring, not the folks only at the top, who are setting the priorities about diversity, equity inclusion in these disparities and addressing them. What can those individuals do? What can we do in our own lives? If you were to name three things, what can we do to make systemic change in our sphere of influence with regard to these disparities around health, inequity, racism and income inequity? If you had three things, and you could teach us what would they be?

Sly: Well, the first would be that you have to include yourself into groups that you're not comfortable with. Whenever I went out to speak, I would find myself speaking to a monochromatic group more times than not. I would ask those folks there to look around, tell me who's not there, and by telling me who when they figure out who's not there, tell me why they're not there, and then tell me what you plan to do about it. I think first of all, we all have to be willing to speak up in those circumstances and point that out because a lot of times I don't think people are doing things maliciously, I think they're doing it unconsciously. Systemic racism does not mean that everybody is sitting around plotting danger and stuff for people who are not like them. Systemic racism means that some of these things have become so embedded in our ordinary day-in life, we don't even know that it's racist. So first of all, you have to point it out to somebody. We should never allow a situation where things like that are existing to go unchallenged. Bringing it up, letting somebody know, sometimes it's hard to do that and uncomfortable, and sometimes you have to be diplomatic, but we should not let that go. 

Second, we have to be willing to step out of our comfort zones and go into other places and make ourselves vulnerable and educate people about what's going on. So I've always thought that it's easy for us to think that we've accomplished something when we work in a place and there's a couple of people of the opposite sex, opposite race, or something. And we can say, ”yeah, I know some people like...” as opposed to saying, “yeah, we have dinner together there at our house” or “yeah, our kids play together.” So you've got to work outside of the normal work environment if we're going to make societal change, then we have to make society change, which means we have to work towards ending housing segregation and those types of things. 

The last thing I would simply say is, is to educate ourselves. There are plenty of opportunities for us to actually learn about other people. We simply don't always want to get up and do it. There's a lot of history that has been written in this country that simply avoids the major truths of the history of this country. The stories are out there and the reality and the facts are out there. So we have to educate ourselves. So educate, get involved in those other things, and participate in things that are multiracial, but also we have to serve. We must serve on some level, whether in whatever way it's a mentor, volunteer at a school, some sort of service for people other than like us or people who need our help just as we will need somebody else's help. If we do those things and learn and serve, it’s really hard to be stoic about inequities when you see those inequities up close, and maybe even have some of those inequities visited on you, then all of a sudden, you become a missionary to change it. So those are the things that I can think of off the top of my head.

Fr. Justin: Yeah, you've given us really three good things. Number one: I love the idea of ask who's not in the room, who is not there, and then be willing to speak up about it because a lot of times I think we sit back and we figure out, you know, this room doesn't look like there are the right people in the room to actually give voice to the real issue that I'm thinking about. But then we don't speak up about it. The second thing you said is step outside of your comfort zone. You used a word in there that I love, this idea of vulnerability. And you talked about changing society is somehow linked to vulnerability. I like to think about it as the vulnerability virtue within leadership. And then the third thing that you said was educate yourself and get involved. Once you're passionate about something, once you know something, do something. So those three things are really practical. And I think we can all take those away. I wrote them down for myself, and I'm gonna put them on that sticky note and say that Sly said I better be asking who's not there and speaking up second, stepping out and being vulnerable, and then educating myself and getting active and I think those are really important. Tell me about a time when you, as a leader, really moved to the place of passion. I believe that great leaders have the passion to lead, not just the ability. I certainly remember one of the first times that I was with you in a room. We were at our very first event for Reconciliation Services. You weren't on the bill, but you were in the room, and I remember you got up and you took that mic and you said, “okay, everybody, we're gonna raise some money now for Reconciliation Services because these are issues that I'm passionate about”. You never shied away from talking about the inequity at the same time that you were talking about the economy, at the same time that you were talking about pre-K education, transportation, and I loved that about you. You were polished, but at the same time you also were willing to speak out and be vulnerable. Tell me about where your passion as a social leader comes from. Where does that come from? Is there a story? Is there a time when you realize that I have a passion for this kind of leadership?

Sly: Well, it's hard to pinpoint. I can tell you that I picked up a lot of what I think are really good habits from my father and my mother. They were very passionate about education. It was huge. They saw education as the way out for black folks who were trying to escape poverty. So they made huge sacrifices for us to do that. I think that my time in the Marine Corps taught me about leadership in a different way. It taught me how we're all tied together, how in the Marine Corps if you're not moving as a unit, then you're not moving. And if you're not moving, then that means that you're in danger. So they really forced us to think and work as a unit, why it is beneficial for us all to A) recognize our roles, B) carry out those roles, and C) understand that if we don't carry out our roles, then the rest of the team is in danger. So I learned about that. And then when I got out of the Marine Corps, I went to College at Rockhurst and I was a little older. I found plenty of opportunities to talk to some of the younger guys that I was with about things and they seem to be fascinated by the fact that I'd done some things that they have not yet done. And that somehow that was interesting to them so that gave me an opportunity. I think that I just come by my desire and passion. Rockhurst University was big at that. They really advocated service. It wasn't like they required you to go out and get service hours, like in high school, but what they talked about was being of service to humanity and to other people. And it stuck with me.

I've always thought that we're all very much connected, and we are only as strong as the weakest. But there was another episode that occurred early on in my tenure, I was elected in 2011. In June of 2011, I was in Baltimore from my first US Conference of Mayors and I ran into a guy, Ralph Smith, there who was with the Grade Level Reading group and Annie E. Casey Foundation and he came up and he started talking to me and other mayors about how important it was for the life of a child to be able to read proficiently at third grade. Because up to third grade you're learning to read, and from third grade on you're reading to learn and if you haven't learned to read well, obviously you're not learning much. And the case he made was so strong and so compelling, that as soon as I got back to Kansas City, we started setting up Turn The Page. I believe very strongly in the future, but I also believe very strongly that we're not doing a very good job preparing our children to face the future. Whereas after World War Two, the United States was number one in post-secondary degrees and certificates, we’ve slipped into the mid 20’s now. We used to be at a much higher level in terms of our learning and our capacity and now we've gotten complacent. We talk a lot about American exceptionalism, but we're really not as exceptional as a lot of times we'd like to think we are. Somehow or another that slipped into the lexicon and it's become a badge of honor. We are finding out over the term of years here that we have the same types of flaws as other people and some of those other folks and nations have done a better job of addressing them than we have. So I have this passion for making sure that, as because I know what it’s like to be discriminated against, I know what it's like to be on the wrong side of the tracks, that we eliminate the tracks and the discrimination. I think that there's a lot of different ways to do that. Mine happens to be through making sure that every child- black, white, yellow, whatever - from every socio-economic group has equal opportunity to all the educational resources that we can muster, so that they can all compete and gain on their own skills, as opposed to what we're currently doing. So I don't know where the passion came from. I'm just really glad that it's here.

Fr. Justin: Yeah, and so are we. We're really thankful for the passion that you've brought to leadership and that you continue to bring. As we begin to kind of wrap up our time, I want to ask you an overarching leadership question, because I think a lot of people listening to you might have a similar passion about education or pre-K or reading or Turn The Page kind of work, but they might not think that they have any influence on that whatsoever. And I think that's because, again, going back to fixing our thinking and going back to the thoughts we have determining our lives, a lot of the way that we think about leadership and strategy was formed in kind of the 1950’s IBM mode of leadership. But I think we have an opportunity now to really re-envision leadership and affect more change if we become social leaders. You're in the business of strategy and leadership now at Wickham James Strategy. So how do you think this crisis, this COVID pandemic, is going to affect the way that we all think about leadership and strategy? Or how should it be changing the way that we think about leadership and strategy?

Sly: Well, I think it’s already changing. And here's one way that I think it's gonna be very interesting to find out and to examine when we come out of this current lockdown type situation is who are the business owners and the leaders who came up with viable programs to help the people that they were responsible for, either in the business or in the organization, whatever it is. Who spent a lot of time trying to figure out the best way to solve this problem for the people that they were responsible for? And I think that's going to show something. It's forcing people to lead on something other than their area of expertise. It's forcing people to look at the social aspects of leadership, not just the business aspects of leadership. That's one thing. The other thing that I think is going to happen here is that those who come out of this whole thing with an idea and a plan for “you know what? we used to do it like that, but now that we've been through this and I've had a chance to think about it, we need to make a pivot and do it like this, and here's why.” And to do that in a way that is going to provide not just business or economic benefit, but social leadership, a social benefit. For example, here’s one thing that I think could help. Think about all the people who lose their jobs, have not been there long enough to invest in their retirement programs, but now don't have those jobs and cannot invest in those retirement programs and have to start all over again, if there's one at all, and then have nothing at the end. So there needs to be a system of portable benefits so that people can build their own wealth. And regardless of where they are, they can take that with them. That would spur more entrepreneurship, that would spur more startup type businesses, because then they wouldn't be tied by golden handcuffs to a company who could offer them benefits. I think there's all sorts of things that can come out of this. But we have to first of all, recognize where we are, what the issues and the problems are. Second, analyze those problems and what they are. And third, we have to actualize a plan to resolve those problems. If we go through those three steps, it will be fine.

Fr. Justin: Yeah, I mean, sounds like what you're talking about is that social leaders are people who are trying to reinvent leadership to include not only the ROI, but the SROI, the social return on investment, that they need to be really anticipating the changes that are coming about business, entrepreneurship and leadership. How do we do that? What are the steps to actually become a social leader who anticipates the change and then has the ability to apply that to a greater framework?

Sly: Well, you know, that's really interesting, because I think there's models and matrix out there. There are more and more of what are known as b-corps, benefit corporations, corporations who have now made a conscious decision and effort, and allocate a percentage of what they earned to a social program. They pick their one, but because they're picking it and donating and contributing, not only their money but their people to it, now we have a different kind of activism on the ground level from organizations that you normally wouldn't have There are more and more of those, those matrix, those organizations are out there. Join one. Call one. Read about one. Incorporate their ideas. It's out there, you don't have to reinvent the wheel to do good. You just have to have the desire to do good. And if you want to do good, you can do your research, you can find the answers, and you can create your own plan to do it. It's just that simple. But the first thing is you have to be willing to make the change and have a reason to do it. This whole situation should give us reasons to do it, if we want to recognize those reasons. If we just want to get so wrapped up in how terrible it is, and whoa is me, then you're not going to recognize it, then it's going to go back and you're just going to do the same old stuff. We have to recognize that not only is this a problem, this is an opportunity for us to correct mistakes and if we don't take this opportunity to correct mistakes, then we're not leaders, we're just basically followers. And there's nothing wrong with being a follower, but don't brand yourself or try to brand yourself a leader if you're not. If you're not going to lead, get out of the way and let somebody else do it.

Fr. Justin: Going right back to that idea that you learned from the Marines about keep moving. If you're not moving, you're not going to make it. So thank you so much, Sly, for joining us today. Thank you for the wisdom that you dropped here for us and bringing your experience. Is there anything that you want to leave folks with today? Anything that you didn't get to say that you were hoping to say today?

Sly: Yeah, the only thing that I'll say is that when you think about these types of issues and the circumstances that we're in and what's going on, if you don't understand now the importance of actually picking good leaders and doing the things necessary to ensure good leadership, then you never will. Because right now it's easy to find people who look good on TV and say all the right stuff when things are going well. That's not the test of a leader. The test of a leader is how do they respond when the chips are down and people's backs are up against the wall. Do you want to follow them? If they tell you that if we go this way we can get out of this, are you jumping in behind them? Or are you saying, “wait a minute, I'm not so sure about that?” If that's the case, get somebody else. We need to be more particular about our leaders. And we have to learn that if we want to pick the right people, we can't rely on television commercials and makeup and nice sound bites. We have to do some homework and spadework and we have to demand that they be accountable for what happens.

Fr. Justin: Well, you heard it. Former mayor Sly James laid down the gauntlet on leadership, picking the right leaders, but also becoming that good social leader that we need. So, Sly, thank you so much for the honor of joining me here today. I hope we get to have you back as we come out of this pandemic and we’ll see what you’ve learned and how things have changed and how leadership has changed in your mind as we go through this. Thank you again so much.

Sly: Father, all I can tell you is that I appreciate everything you do and have done. I very much respect the service that you provide to the community, the faithful way that you attend to those who need your attendance, that’s a great thing. I will always be available to you, just let me know.
Fr. Justin: You are the best. Thank you so much. I wanted to remind everyone that this show, The Social Leader, is sponsored by Reconciliation Services. The work that we’re doing to reveal the strength of the community, to transform Troost Avenue and really every dividing line in our country, from a dividing line to a gathering place. If you are particularly interested in learning more about how to become a social leader, learning more about what social leadership is, make sure that you go to TheSocialLeader.org. You can learn about the soon-to-come social leader program that Reconciliation Services is launching. Once again, I want to thank you for joining us, thank our guest, former mayor Sly James, the rock star, the trial attorney, and now the head co-founder of Wickham James. Make sure to check them out as well. That’s it for episode two of The Social Leader. I hope you’ll join us again. My guest will be Dr. Curran from Children’s Mercy Hospital. Thank you again so much.

Fr. Justin Mathews: Well, hello my friends! Welcome back to The Social Leader, Episode Two. Today my guest is the former Mayor Sly James. You're not gonna want to miss this interview. Stay tuned. 

Welcome, former Mayor Sly James. Welcome to the program, The Social Leader. How are you this morning?

Former Mayor Sly James: Father Justin, I'm doing just fantastic. How about you?

Fr. Justin: I’m doing awesome. It's a pleasure to get to visit with you again. I want to make sure that everybody knows who you are. I think everybody might know who you are. But I mean, since we're going out into “the Googles” I want to make sure that everybody knows. So Sly, you have worn many, many, many hats over the years now, a couple of them people might not know. You were the lead singer in a band. You were a military police officer. Like Perry Mason, you were a successful trial attorney. And then most recently, you oversaw all of Kansas City, MO's Renaissance as our two term mayor. Did I miss anything in that description?

Sly: Yeah, you did. You missed the time that I served as a body double for Denzel Washington.

Fr. Justin: Right. Was that right after the Marines or was that recently?

Sly: Oh, no, it was some time ago when I actually had a body that could serve as a double for anybody. But now I just have a body that's double what a normal body should be.

Fr. Justin: Well, I'm not gonna go there. Although I do remember when you were mayor, you had some kind of fitness challenge that was going on for a little while there. That was good. You inspired me. You inspired us all.

Sly: That was fun.

Fr. Justin: Well, welcome to The Social Leader. This is our second episode. We're going to talk all about venturing the business, faith and philanthropy for social good. We're going to talk a little bit about mental health, diversity and inclusion, equity, and leadership. Mayor James, these are all things.. and if I may, I'm going to call you Sly, and I'm probably going to screw up and call you Mayor James again too..

Sly: It's fine. I answer to anything.

Fr. Justin: Hopefully Mayor Quinton Lucas will forgive me for doing it wrong. We're going to talk all about those topics. I just want to jump in. A lot of people knew you as mayor, and some of them know what you're doing now. But tell us a little bit about where you are now and what you're working on after the glory of being mayor in Kansas City has now faded. What is the future now for you, Sly?

Sly: Well, thanks a lot. Well, first of all, Wickham James Strategies and Solutions is a consulting firm that I established with my former Chief of Staff, Joanie Wickham, a woman who I have a great deal of respect for. She’s a brilliant thinker, specializes in communications and crisis communications. We have that unique situation of the two parts completing the whole, the things that she does well are things that I'm weak at and the things I do well are things that she's weak at. We're actually carbon copies. She's a young, vibrant white female. I'm an old black dude. And putting the two together, we cover a lot of bases. But our main thrust is very simple. We wanted to continue some of the work that we had been doing while in office and we recognized that one thing that we could offer would be some strategic thinking and some strategic communication. So when we work with clients, we try to help figure out the best way to approach their subject and to actually accomplish their goals.  We try to do that through strategically thinking through the process and then by communicating that process with others and by promoting what they want to do in a way that actually addresses the things that they're most interested in. 

For example, we work with the Women's Foundation on continuing to spread the Women's Appointments Project which started here in Kansas City while we were in office. So we've gone to other cities and talked to them about that and showed them how they can too start a project that allows more women to get involved in politics and boards and commissions and civic activities, whatever the case may be. We have a client called Sound Diplomacy that's based out of London. And what they do is try to help cities and municipalities build their nighttime economies by elevating music and culture, so it's an economic development study and approach. We have a tech client that sells curbside applications, so we want to talk about what that really means in terms of not just the pragmatism of controlling traffic of scooters and bikes and cars and people, but also what it means from an ecological standpoint and from a governmental efficiency standpoint. So we work through those problems and we do those types of things. And by doing that, we kept variety in our life but we stayed on a very focused path of trying to make sure that we are accomplishing things by thinking strategically and being bold. 

Fr. Justin: Now your partner now at Wickham James who was your chief of staff when you were mayor, Joanie, I've met her before, an incredible leader and you all are a dynamic duo. I want to make sure that people get active and check out what you’re up to now. I also want to remind everyone that this program is sponsored by Reconciliation Services. You can find out more about our work here in Kansas City to help reveal the strength of the entire community: rich, poor, black, white, east and  west, everybody here, so that all ships rise together. 

I wanted to ask you a question a little bit about mental health. Look, I gotta be honest with you. I've talked to a lot of people on both sides of the economic spectrum, both people who are gainfully employed still and working at home with kids all around them or are just dealing with the isolation of this sort of quarantine situation. But I've also talked to a lot of people who are here on the streets, people who have just lost their job, people who don't have anywhere to shelter in place, people who are alone. We have a lot of our older adult volunteers who are in the amazing Foster Grandparents Program at Reconciliation Services really struggling with staying balanced, staying joyful. I remember you and I talking one time in your former office and we talked about mental health and you wrote down on a card two words that to you sort of symbolized what you wanted to say. You wrote down mental toughness. I'd love it if you’d tell me a little bit about mental toughness and how you're applying that right now in your own life to stay mentally sane in really uncertain times?

Sly: Well, mental toughness is something that I think is developing an attitude that regardless of how bad things may feel or how tough they are at the moment that you recognize that if you stay on a path and if you plot out a plan and if you execute your plan, you're going to make it through. And the more times you do that, the tougher you get. You just learn and you feel that regardless of what happens to me, I'm going to be alright. I just have to make it through this hour, this minute, this day, and then we'll take on the next day or the next hour as it comes. And that's something that I learned growing up and certainly in the Marine Corps where they push you beyond where you thought you could go and then all of a sudden you realize you really could get there if you just tried. And the more times that happened, the further and further you could be pushed and you didn't break. 

You know, that's a little different I think than mental health. I think it helps me from a health standpoint. But one of the other things that I found too and I think this is kind of a very benign way of describing it, when our son, Kyle, was playing competitive baseball as he was growing up through the early teens and those things that boys do that really test you as they're growing up. And you sit back as a parent sometimes you say, “Man, you know, this is weird. Why is this happening? This kid is different.” And you think that you're the only ones going through it, that you're the only one seeing, the only ones feeling, then you go sit down with a bunch of other parents at a weekend long baseball tournament out of town and you're talking about kids, and you find out everybody's got exactly the same type of problem with a different thing. Now all of a sudden you know that you're not the only ones and that gives you a level of comfort. I think sometimes we get into our own heads too much. And of course, that's totally different than when you have real chemical imbalances or psychological maladies that need to be addressed. But part of mental toughness is recognizing that just because I can do something doesn't mean everybody else can. And we have to fight through those questions and doubts and push ourselves beyond those limits of trying to be empathetic and constructive when we're dealing with people who have real problems. We tend to never want to identify with people who have problems. We don't want to be seen as poor. We don't want to be seen as having mental illness or issues. And therefore we tend to ignore it or deny their existence, or we tend to treat it poorly. So one way or the other mental toughness means being able to deal with the realities and push beyond the expected limits and get things done and get ready for the next challenge. And as a society, we simply haven't done that with mental illness and those types of things. And I think those are things that are absolutely essential if we're going to progress and move forward.

Fr. Justin: Yeah, I mean, I think you've hit on a lot of important topics, but there are many people, both rich and poor, in Kansas City, around the region, and really around the world now in this pandemic, who would agree with what you're saying, but don't know where to begin. I mean, mental toughness as a concept means a lot and it might inspire certain people, but in your own life what are the practical strategies or practical steps, even if they’re simple things that you're doing while you're quarantining, to sort of maintain that mental health and that mental toughness during this time?

Sly: Well, one thing that I think is that you can talk to yourself in or out of anything. If you wake up in the morning, and you're not quite 100%, you can take that not being quite 100% and turn that into a really bad day, just by how you think about it. You know, you wake up grouchy, you start grouchy, you start doing grouchy things, and now at the end of the day, you’ve just been a real pain to be around. Or you can wake up and say, hey, let's do something productive, let’s get something done, and be optimistic, and then you're not that type of a person. So I think the first thing that we all have to do is recognize that we are in control of how we think about things. We can talk ourselves into being mad, we can talk ourselves into being sad, we can talk ourselves into being a pain in the rear, or we can talk ourselves into doing the exact opposite, but it's all in our own head. It's all in the things that we tell ourselves through the course of the day. So the first thing I think that I tried to do is to find some way to be positive and constructive, as opposed to being negative and destructive. Find something that makes you happy. Find something that makes you feel like you've accomplished something during the course of the day, something positive. And I think that sets you on a course for the rest of the day that makes you either nice to be around or not nice to be around and how if you're nice to be around, people are going to be nice to you. If you're not, people aren't necessarily or they're going to stay away. And now you're just feeding whichever narrative you choose. So every day, try to find something that is positive, constructive, and it leaves you with a sense of accomplishment at the end of the day, rather than wishing at the end of the day that you “had of.” There's no sense of wishing you “had of,” “had of” has come and gone and all you can do is get ready for tomorrow.

Fr. Justin: Yeah, you remind me of a book that I really liked that's titled Our Thoughts Determine Our Life, and that idea of what we're thinking about every day determining our actions, a lot of times we get that backwards. We think if “I can only do the right thing, then I'm going to feel the right way on the inside, then I'm going to start thinking the right way.” But actually, as leaders, particularly, but really for all of us, it's our thoughts that begin to determine our lives. I know at Reconciliation Services one of the things that we really try to impart to our neighbors and to our clients who come in for services is this idea of self image and how you think about yourself. All of those narratives that are out there about who you are, are really somebody else's thought. And so developing that idea, revealing your own strength of who you are, is really critical. And I appreciate you bringing that out with regard to mental toughness. 

The other thing that you make me think about right now, really relates to the idea of diversity and inclusion and particularly in this time, right now you're hearing all over the news, and hopefully we're raising a national consciousness about this yet again, that there are huge inequities, huge disparities in health and in income. I mean, this was a crisis before we ended up in a pandemic. And it feels like every time we reach whether it's Hurricane Katrina, or this pandemic, we get people coming on and saying, there are these health disparities in the African American community and in the poor community, and these things are highlighted right now. You know, the premise of this show, The Social Leader, is that we've got to begin to shift and actualize our thinking into action once we get the right thinking. So what opportunities, Sly, do you think that this situation presents for us as leaders? Maybe for businesses? What does this situation present to us and what opportunities are there to pivot so that we can solve some of these gaps and deal with these diversity and equity issues that are highlighted right now?

Sly: Wow, that's an interesting question, and let me start by telling you that I learned a lesson when I was younger back when I entered the Marine Corps. Coming from Missouri, Kansas City, like I did, never had been on a plane before, certainly not having done anything like this before. And then landing in a large group of people from around the country that I didn’t know, that were different colors, different beliefs, different regions, different accents, different beliefs, etc. and having to get along with them. And the one thing that I think made all of that possible was a recognition that we were not in competition with each other because we had to act as a cohesive unit. And when we were there during the Vietnam era, it wasn't a matter of not liking somebody because of their religion or their race. It was really a matter of learning to trust somebody because they would cover your back in a firefight and perhaps keep you alive. So when you reduce things down to a much more essential set of characteristics like life, death, survival, all of a sudden all the other differences don't mean anything. And I think right now we're going through the situation where a lot of us are being reduced to that same element of survival, what do we have to do to make sure that we don't get sick, we don't wind up in the hospital, that our family doesn't wind up in bad ways like that as well, and survive. Now all of a sudden, you start looking around and you've seen all the other people who are in the same situation, and you feel a certain kinship with them as opposed to a level of competition. So now we recognize what's always been true. And what's always been true is every one of those inequities that you mentioned have been around for decades, hundreds of years, they have not changed. They've gotten more subtle, but they're not gone. And and now we recognize that because we're talking about issues of life, and health, and major subjects, that there are inequities when you hear the statistics and that the huge majority of outrageous differences in the death rate of African Americans and brown people versus white folks as a result of this virus, then that crystallizes something that's been there a long time. The health equities have been like that a long time. Maternal fetal health in the African American community is much lower than it is in the majority community and it's been like that a long time. So none of this stuff is new. What we're seeing is we have less clutter to stop us from being able to see it. 

Now,what are we going to do about it? You know, here's my concern and I try to be positive and optimistic. I don't think we're going to do much about it because I don't think we have the leadership to actually be able to galvanize the country and move it. What I fear will happen is that there will be a vaccine and then people will get back to what things were. And then we'll all wind up back in our same corners with our dukes up ready to fight the same silly fights because our leadership will move on to something that's not important. We've had ample opportunities to cure poverty, to do something about healthcare, to do something about inequities in education and we haven't taken them. We've been through World Wars, we've been through all sorts of conflicts, we've been through other illnesses, it has not changed. And one of the main reasons why it hasn't changed is that we have not developed leadership to make a change. Our leadership is much more interested in pushing an ideology on one side of the line or the other, rather than solving problems. And if you don't recognize this as a problem, you're not going to develop a mechanism to do it. Further, when you have term limits and things like that on the federal level. There's no incentive to take on a challenge that could last for 15-20 years to make a dent in when you've only got eight years to spend. So rather than do that, the first four years you're going to do stuff that's going to be designed to get you elected for the next four years. Those are short term things, they're really not controversial. They usually make people feel good or try to put more money in people's pockets. They don't solve the problems of inequities most of the time. And even if you do make that effort, then when the change of administration comes, they abandon it because you did it and they don't want to be associated with what you did. They want the public to be associated with what they're doing. So until we change our leadership styles and approaches in our politics, I have to tell you, I only see incremental change, like it's constantly going. I think there has to be something that inspires people to put aside all of the nonsense that we're filled with, all of the political idolism that we constantly pay homage to, the Fox versus MSNBC mentality, one way or the other, and if you listen to one, you can't possibly listen to the other, and you can't possibly agree with the other side. All of those things are absolute prescriptions for failure when it comes to addressing the real issues of poverty, racial inequities, gender inequities, educational inequities, etc. 

The last thing I'll say about it is, is that if we are truly wanting to do something long term about some of these problems, then we should have been starting when every child was born, frankly, educating the parents of the child before they were born. We should have been working to make sure that we were developing minds at the early stage. When we talk about a child having 85% of their mind developed by the age of three, then we do nothing for most of those kids, especially ones in poverty. The first time that they're touched in terms of serious learning is when they show up at kindergarten at the age of five. And kids born in poverty are 30 million words behind at the age of three. And by the time they reach kindergarten at the age of five, they're already two years behind. Now, how do you build a society where you've got an entire segment of your population that starts off at the age of five, two years behind their peers, with no vehicles, no mechanisms, no real opportunities for them to catch up in a serious way? So I like to look at things as they are and I like to focus people on one very basic thing. If we are serious about wanting to change these inequities, recognize it ain't gonna happen overnight. It may be so subtle in some ways, you won't even see it. But if we're serious about it, the first thing that we'll do is we'll invest in the foundation of our children across the board, so that they have opportunities to overcome these things and to compete on an economic level without fear and to also engage other kids with different ways at an earliest age and learn conflict resolution, learn that there's really no difference between kids. Most kids can play together different races, different sexes, they won't care until the adults start telling them to.

Fr. Justin: I want to push you a little bit to apply what you're talking about, about the systemic change, to the individual. You've moved the needle in Kansas City during your two terms on trying to get pre-K education, your leadership youth academy that you put together, the reading room that you put together, and really a lot of those things and a lot of the consciousness that you raised about those issues, along with a lot of other experts in the region and the nation, I think were some of your greatest legacies. And that chapter is still being written. But here's the thing that I want to really drill into and get your advice on: a lot of people who are middle managers, who are stay at home parents, or who are hiring managers on the frontlines of the construction companies building the air airport or the law firms, those are the folks that really shape culture. Aren't they? The people who are doing the hiring, not the folks only at the top, who are setting the priorities about diversity, equity inclusion in these disparities and addressing them. What can those individuals do? What can we do in our own lives? If you were to name three things, what can we do to make systemic change in our sphere of influence with regard to these disparities around health, inequity, racism and income inequity? If you had three things, and you could teach us what would they be?

Sly: Well, the first would be that you have to include yourself into groups that you're not comfortable with. Whenever I went out to speak, I would find myself speaking to a monochromatic group more times than not. I would ask those folks there to look around, tell me who's not there, and by telling me who when they figure out who's not there, tell me why they're not there, and then tell me what you plan to do about it. I think first of all, we all have to be willing to speak up in those circumstances and point that out because a lot of times I don't think people are doing things maliciously, I think they're doing it unconsciously. Systemic racism does not mean that everybody is sitting around plotting danger and stuff for people who are not like them. Systemic racism means that some of these things have become so embedded in our ordinary day-in life, we don't even know that it's racist. So first of all, you have to point it out to somebody. We should never allow a situation where things like that are existing to go unchallenged. Bringing it up, letting somebody know, sometimes it's hard to do that and uncomfortable, and sometimes you have to be diplomatic, but we should not let that go. 

Second, we have to be willing to step out of our comfort zones and go into other places and make ourselves vulnerable and educate people about what's going on. So I've always thought that it's easy for us to think that we've accomplished something when we work in a place and there's a couple of people of the opposite sex, opposite race, or something. And we can say, ”yeah, I know some people like...” as opposed to saying, “yeah, we have dinner together there at our house” or “yeah, our kids play together.” So you've got to work outside of the normal work environment if we're going to make societal change, then we have to make society change, which means we have to work towards ending housing segregation and those types of things. 

The last thing I would simply say is, is to educate ourselves. There are plenty of opportunities for us to actually learn about other people. We simply don't always want to get up and do it. There's a lot of history that has been written in this country that simply avoids the major truths of the history of this country. The stories are out there and the reality and the facts are out there. So we have to educate ourselves. So educate, get involved in those other things, and participate in things that are multiracial, but also we have to serve. We must serve on some level, whether in whatever way it's a mentor, volunteer at a school, some sort of service for people other than like us or people who need our help just as we will need somebody else's help. If we do those things and learn and serve, it’s really hard to be stoic about inequities when you see those inequities up close, and maybe even have some of those inequities visited on you, then all of a sudden, you become a missionary to change it. So those are the things that I can think of off the top of my head.

Fr. Justin: Yeah, you've given us really three good things. Number one: I love the idea of ask who's not in the room, who is not there, and then be willing to speak up about it because a lot of times I think we sit back and we figure out, you know, this room doesn't look like there are the right people in the room to actually give voice to the real issue that I'm thinking about. But then we don't speak up about it. The second thing you said is step outside of your comfort zone. You used a word in there that I love, this idea of vulnerability. And you talked about changing society is somehow linked to vulnerability. I like to think about it as the vulnerability virtue within leadership. And then the third thing that you said was educate yourself and get involved. Once you're passionate about something, once you know something, do something. So those three things are really practical. And I think we can all take those away. I wrote them down for myself, and I'm gonna put them on that sticky note and say that Sly said I better be asking who's not there and speaking up second, stepping out and being vulnerable, and then educating myself and getting active and I think those are really important. Tell me about a time when you, as a leader, really moved to the place of passion. I believe that great leaders have the passion to lead, not just the ability. I certainly remember one of the first times that I was with you in a room. We were at our very first event for Reconciliation Services. You weren't on the bill, but you were in the room, and I remember you got up and you took that mic and you said, “okay, everybody, we're gonna raise some money now for Reconciliation Services because these are issues that I'm passionate about”. You never shied away from talking about the inequity at the same time that you were talking about the economy, at the same time that you were talking about pre-K education, transportation, and I loved that about you. You were polished, but at the same time you also were willing to speak out and be vulnerable. Tell me about where your passion as a social leader comes from. Where does that come from? Is there a story? Is there a time when you realize that I have a passion for this kind of leadership?

Sly: Well, it's hard to pinpoint. I can tell you that I picked up a lot of what I think are really good habits from my father and my mother. They were very passionate about education. It was huge. They saw education as the way out for black folks who were trying to escape poverty. So they made huge sacrifices for us to do that. I think that my time in the Marine Corps taught me about leadership in a different way. It taught me how we're all tied together, how in the Marine Corps if you're not moving as a unit, then you're not moving. And if you're not moving, then that means that you're in danger. So they really forced us to think and work as a unit, why it is beneficial for us all to A) recognize our roles, B) carry out those roles, and C) understand that if we don't carry out our roles, then the rest of the team is in danger. So I learned about that. And then when I got out of the Marine Corps, I went to College at Rockhurst and I was a little older. I found plenty of opportunities to talk to some of the younger guys that I was with about things and they seem to be fascinated by the fact that I'd done some things that they have not yet done. And that somehow that was interesting to them so that gave me an opportunity. I think that I just come by my desire and passion. Rockhurst University was big at that. They really advocated service. It wasn't like they required you to go out and get service hours, like in high school, but what they talked about was being of service to humanity and to other people. And it stuck with me.

I've always thought that we're all very much connected, and we are only as strong as the weakest. But there was another episode that occurred early on in my tenure, I was elected in 2011. In June of 2011, I was in Baltimore from my first US Conference of Mayors and I ran into a guy, Ralph Smith, there who was with the Grade Level Reading group and Annie E. Casey Foundation and he came up and he started talking to me and other mayors about how important it was for the life of a child to be able to read proficiently at third grade. Because up to third grade you're learning to read, and from third grade on you're reading to learn and if you haven't learned to read well, obviously you're not learning much. And the case he made was so strong and so compelling, that as soon as I got back to Kansas City, we started setting up Turn The Page. I believe very strongly in the future, but I also believe very strongly that we're not doing a very good job preparing our children to face the future. Whereas after World War Two, the United States was number one in post-secondary degrees and certificates, we’ve slipped into the mid 20’s now. We used to be at a much higher level in terms of our learning and our capacity and now we've gotten complacent. We talk a lot about American exceptionalism, but we're really not as exceptional as a lot of times we'd like to think we are. Somehow or another that slipped into the lexicon and it's become a badge of honor. We are finding out over the term of years here that we have the same types of flaws as other people and some of those other folks and nations have done a better job of addressing them than we have. So I have this passion for making sure that, as because I know what it’s like to be discriminated against, I know what it's like to be on the wrong side of the tracks, that we eliminate the tracks and the discrimination. I think that there's a lot of different ways to do that. Mine happens to be through making sure that every child- black, white, yellow, whatever - from every socio-economic group has equal opportunity to all the educational resources that we can muster, so that they can all compete and gain on their own skills, as opposed to what we're currently doing. So I don't know where the passion came from. I'm just really glad that it's here.

Fr. Justin: Yeah, and so are we. We're really thankful for the passion that you've brought to leadership and that you continue to bring. As we begin to kind of wrap up our time, I want to ask you an overarching leadership question, because I think a lot of people listening to you might have a similar passion about education or pre-K or reading or Turn The Page kind of work, but they might not think that they have any influence on that whatsoever. And I think that's because, again, going back to fixing our thinking and going back to the thoughts we have determining our lives, a lot of the way that we think about leadership and strategy was formed in kind of the 1950’s IBM mode of leadership. But I think we have an opportunity now to really re-envision leadership and affect more change if we become social leaders. You're in the business of strategy and leadership now at Wickham James Strategy. So how do you think this crisis, this COVID pandemic, is going to affect the way that we all think about leadership and strategy? Or how should it be changing the way that we think about leadership and strategy?

Sly: Well, I think it’s already changing. And here's one way that I think it's gonna be very interesting to find out and to examine when we come out of this current lockdown type situation is who are the business owners and the leaders who came up with viable programs to help the people that they were responsible for, either in the business or in the organization, whatever it is. Who spent a lot of time trying to figure out the best way to solve this problem for the people that they were responsible for? And I think that's going to show something. It's forcing people to lead on something other than their area of expertise. It's forcing people to look at the social aspects of leadership, not just the business aspects of leadership. That's one thing. The other thing that I think is going to happen here is that those who come out of this whole thing with an idea and a plan for “you know what? we used to do it like that, but now that we've been through this and I've had a chance to think about it, we need to make a pivot and do it like this, and here's why.” And to do that in a way that is going to provide not just business or economic benefit, but social leadership, a social benefit. For example, here’s one thing that I think could help. Think about all the people who lose their jobs, have not been there long enough to invest in their retirement programs, but now don't have those jobs and cannot invest in those retirement programs and have to start all over again, if there's one at all, and then have nothing at the end. So there needs to be a system of portable benefits so that people can build their own wealth. And regardless of where they are, they can take that with them. That would spur more entrepreneurship, that would spur more startup type businesses, because then they wouldn't be tied by golden handcuffs to a company who could offer them benefits. I think there's all sorts of things that can come out of this. But we have to first of all, recognize where we are, what the issues and the problems are. Second, analyze those problems and what they are. And third, we have to actualize a plan to resolve those problems. If we go through those three steps, it will be fine.

Fr. Justin: Yeah, I mean, sounds like what you're talking about is that social leaders are people who are trying to reinvent leadership to include not only the ROI, but the SROI, the social return on investment, that they need to be really anticipating the changes that are coming about business, entrepreneurship and leadership. How do we do that? What are the steps to actually become a social leader who anticipates the change and then has the ability to apply that to a greater framework?

Sly: Well, you know, that's really interesting, because I think there's models and matrix out there. There are more and more of what are known as b-corps, benefit corporations, corporations who have now made a conscious decision and effort, and allocate a percentage of what they earned to a social program. They pick their one, but because they're picking it and donating and contributing, not only their money but their people to it, now we have a different kind of activism on the ground level from organizations that you normally wouldn't have There are more and more of those, those matrix, those organizations are out there. Join one. Call one. Read about one. Incorporate their ideas. It's out there, you don't have to reinvent the wheel to do good. You just have to have the desire to do good. And if you want to do good, you can do your research, you can find the answers, and you can create your own plan to do it. It's just that simple. But the first thing is you have to be willing to make the change and have a reason to do it. This whole situation should give us reasons to do it, if we want to recognize those reasons. If we just want to get so wrapped up in how terrible it is, and whoa is me, then you're not going to recognize it, then it's going to go back and you're just going to do the same old stuff. We have to recognize that not only is this a problem, this is an opportunity for us to correct mistakes and if we don't take this opportunity to correct mistakes, then we're not leaders, we're just basically followers. And there's nothing wrong with being a follower, but don't brand yourself or try to brand yourself a leader if you're not. If you're not going to lead, get out of the way and let somebody else do it.

Fr. Justin: Going right back to that idea that you learned from the Marines about keep moving. If you're not moving, you're not going to make it. So thank you so much, Sly, for joining us today. Thank you for the wisdom that you dropped here for us and bringing your experience. Is there anything that you want to leave folks with today? Anything that you didn't get to say that you were hoping to say today?

Sly: Yeah, the only thing that I'll say is that when you think about these types of issues and the circumstances that we're in and what's going on, if you don't understand now the importance of actually picking good leaders and doing the things necessary to ensure good leadership, then you never will. Because right now it's easy to find people who look good on TV and say all the right stuff when things are going well. That's not the test of a leader. The test of a leader is how do they respond when the chips are down and people's backs are up against the wall. Do you want to follow them? If they tell you that if we go this way we can get out of this, are you jumping in behind them? Or are you saying, “wait a minute, I'm not so sure about that?” If that's the case, get somebody else. We need to be more particular about our leaders. And we have to learn that if we want to pick the right people, we can't rely on television commercials and makeup and nice sound bites. We have to do some homework and spadework and we have to demand that they be accountable for what happens.

Fr. Justin: Well, you heard it. Former mayor Sly James laid down the gauntlet on leadership, picking the right leaders, but also becoming that good social leader that we need. So, Sly, thank you so much for the honor of joining me here today. I hope we get to have you back as we come out of this pandemic and we’ll see what you’ve learned and how things have changed and how leadership has changed in your mind as we go through this. Thank you again so much.

Sly: Father, all I can tell you is that I appreciate everything you do and have done. I very much respect the service that you provide to the community, the faithful way that you attend to those who need your attendance, that’s a great thing. I will always be available to you, just let me know.
Fr. Justin: You are the best. Thank you so much. I wanted to remind everyone that this show, The Social Leader, is sponsored by Reconciliation Services. The work that we’re doing to reveal the strength of the community, to transform Troost Avenue and really every dividing line in our country, from a dividing line to a gathering place. If you are particularly interested in learning more about how to become a social leader, learning more about what social leadership is, make sure that you go to TheSocialLeader.org. You can learn about the soon-to-come social leader program that Reconciliation Services is launching. Once again, I want to thank you for joining us, thank our guest, former mayor Sly James, the rock star, the trial attorney, and now the head co-founder of Wickham James. Make sure to check them out as well. That’s it for episode two of The Social Leader. I hope you’ll join us again. My guest will be Dr. Curran from Children’s Mercy Hospital. Thank you again so much.

001: Empathy in Leadership

In this episode of The Social Leader, Fr. Justin Mathews interviews Steve Gardner, co-owner of SEJ Services, a medical supply company. Steve shares about how he learned the importance of empathy in leadership when he was forced to face the pain and uncertainty of having a son with severe health problems. Leading his family taught him some valuable lessons about leading at work.

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Episode 1 - TRANSCRIPT

Fr. Justin Mathews: Good afternoon, everybody. I'm Father Justin Mathews with Reconciliation Services. Welcome to the inaugural broadcast of The Social Leader. I am here today with a special guest. His name is Steve Gardner. I'm going to bring Steve on right now. Hello, Steve.

Steve Gardner: Well, good morning Fr. Justin.

Fr. Justin:  Yeah, thank you. Welcome to the very first episode of The Social Leader. Do you feel special because you're the first?

Steve: I'm honored to be a guinea pig.

Fr. Justin: I'm really glad that you're here. Steve is not only a good friend and a volunteer at Reconciliation Services, but he is also the co-founder of a brand new company called SEJ Services. We're going to get into a little bit about what SEJ Services is in a few minutes. Well today, in this inaugural episode, we're going to be talking on The Social Leader about the best of business, faith, and philanthropy, which I call social venturing. We're going to be talking about social leadership and trying to get into what leadership looks like when social impact and social venturing is in the mix. And, I brought Steve on because he has a depth of experience as an entrepreneur, is just a fantastic friend, and a regular volunteer here at Thelma’s Kitchen and Reconciliation Services. So Steve, let's just begin by giving people a little bit of information about who you are and what you do and where you hail from here in Kansas City.

Steve:  Yeah, thank you Fr. Justin. I'm Kansas City born and bred. I’ve been here almost my entire life. It would be 47 of my 50 years. I lived in Phoenix for a few years, but went to KU, Shawnee Mission South High School ... Shout out to the Raiders. I’m married with four kids, you'll hear a couple of things about my kids a little bit later, but I've also got a consulting company that I've been doing for a while. But SEJ Services is something that popped up as a direct result of COVID-19. We pulled together a group of local entrepreneurs to put together a company that is going to be able to deliver PPE [personal protective equipment] in very significant numbers to hospital chains and communities around the country and we're very committed to very low margins, extremely low margins, and also donating 10% of our proceeds to under-served communities that are in desperate need these days. 

Fr. Justin: I'm excited to talk to you about that a little bit. Let's jump into why low margins are important to you. I mean, there are a lot of people who are bringing personal protective equipment into the United States right now. And actually, I've heard horror stories even here in Kansas City. I was talking with some folks at the health department and others, that they've been approached by companies that are selling PPE for the hospitals and are trying to compete with others coming in, but when they got the PPE or when they got under contract, things tripled in price all of a sudden and there wasn't a lot of quality. Certainly, I haven't heard of any company that's talking about donating PPE to low income communities. And of course, when we got connected I was particularly interested in that because I have my one mask that I've been using and recycling. But you know, Reconciliation Services and Thelma’s Kitchen .. We're here on the front lines at 31st and Troost. Which, if you're watching from out of town that is the economic and racial dividing line in Kansas City. It's synonymous with that divide. And there are many, many people in Kansas City who really are struggling to survive and succeed. But the reality is also, as you know, Steve, that there are a lot of people in the homeless population in low income populations that don't have the same access to hand sanitizers and even to basic hygiene. So to be frank, this is really important for my 22 staff that are on the front lines. We're still serving as an essential service. So why did you all decide to donate PPE for every sale and why did you get into the PPE business right now?

Steve:  Well, so there’s a couple of reasons for that Fr. Justin. First of all, I started seeing some of the same kinds of stories that you're talking about where communities and hospitals and the people who really need the PPE they're really struggling to source it. And for the most part, it's not been available in warehouses in the US. And so now a lot of these groups, in some cases for the first time, are having to figure out how to source things from China. And while I personally don't have a lot of experience with that, our team has extensive experience with it, including one gentleman who actually ran manufacturing for Hallmark throughout Asia and China for about 10 years. And so, we've got a lot of experience working over there and we know how to get things into the US and do some good things with it. For us, the low margin is not an overly complicated thing. This is not about opportunism. This is about the fact that we have a very real need in our communities and in our nation and people are not getting the PPE that they need. And our health care workers are literally on the front lines of dealing with these kinds of things. They should not be getting gouged and hit hardest over things that are absolutely critically important. So it was really important to us that we maintain very low margins. And at the same time, we also very much recognize and in large part due to some of the volunteering that I've been doing down at Thelma’s and really understanding the work of RS and similar organizations in other parts of the country. The people that are being hit the hardest right now are those that are in economically disadvantaged areas and they really, really need the extra help. And they can't just run down to the store and go pick up the stuff. 

Fr. Justin:  I'm very excited about the work that you're doing with SEJ. As I understand it, with every order that people make, as PPE is available, you're going to be donating to RS. And through RS, we're actually going to be able to distribute that into low income communities. And, certainly use it here in Kansas City as well. Let's talk a little bit about your volunteering. Even yesterday, Steve, you were in here. I think you're sporting a Thelma’s Kitchen t-shirt right now. Thank you! Why don't you describe in your own words what Thelma’s Kitchen is and then what you've been doing since the whole world kind of went on lock-down and all the restaurants closed in Kansas City.

Steve:  Thelma’s Kitchen is the first donate-what-you-can cafe in Kansas City, where guests come in and either donate the suggested price, or more or less, or donate 30 minutes of volunteer time in exchange for lunch. About 70% of the guests are food insecure. Folks can bus some tables, do some dishes, and do some other things that just help the restaurant run. To me, one of the most remarkable things about Thelma’s Kitchen is that there's really only two full-time employees that run and operate the restaurant. The amount of volunteer work is remarkable and seeing the Lunch On Me KC crowd, which if there are any organizations out there -- once things get back up and running -- Lunch On Me KC is a great program where groups can sponsor lunch in Thelma’s and bring in their team to volunteer together in the cafe. You also get a chance to learn a lot more about the economic disinvestment along Troost and how that has impacted the area.

Fr. Justin:  And you haven’t spent a lot of time down here on Troost before that, that I'm aware of. So one of the things that I'm interested in talking about on The Social Leader show is what you've learned and how it's affected your leadership. So what have you learned? What have you seen? What have you heard since you've been volunteering at Thelma’s Kitchen on Troost with Reconciliation Services?

Steve: You know, I think a lot of it's really just about humanizing the statistics. Because, I like to think that I'm socially aware and cognizant of a lot of issues that are going on. But when you really see the story of the individuals and learn their stories, that puts a completely different spin on the statistics, you know. We can throw the statistics about, you know, inequality and diversity and equity issues and all kinds of things. But when you see it on a day to day basis, and you really understand who these people are and and really understand the value that they bring and their capabilities. When you see that firsthand, that's a very different understanding. And so to me, just seeing the amazing work that so many volunteers and so many of your staff are doing on a daily basis, and just getting to know some of these folks. It's been a tremendous gift for me just to get to know them, and I've really enjoyed that opportunity.

Fr. Justin: I appreciate you sharing that. For Reconciliation Services, which is the organization that runs Thelma’s Kitchen at 31st and Troost, the world is really, really different now than it was just a month ago. On average during lunch at Thelma’s Kitchen, we would probably serve about 150 meals a day. And now we're well over 300 meals a day. But it's very, very different because instead of volunteering for a meal or taking donations in a donate-what-you-can cafe, now we've got tables at the front and we're just giving away food, but we're trying very hard to keep that Thelma’s Kitchen quality and so it's all fresh cooked every day. We have volunteer chefs as well as our full time chef, Artis, working in Thelma’s Kitchen every day. We're cooking for the community. And that's an interesting thing, because we're never sure each day how many people will come. Sometimes it's 220. Sometimes it's 350. And because we're giving away the food, one of the things that's really different is a very different crowd coming down. Normally, you've got a mix of everybody, from working poor and low income, or even homeless, and CEOs and people working in the community. The whole idea is really to bring people together in a unique way. But now it's not only the homeless that I'm seeing, but I'm actually seeing people who are just now getting laid off. There was a woman I talked to who was a maintenance tech with one of the big law firms in town and she ended up getting let go. There was another person I saw who was a painter and he's out of work. Things are really shifting. While I think there is hope and promise that we might emerge out of this at some point in time in the near future, it's going to be tough for a really long time. 

You know, Steve, one of the things I want to transition to talking about is this idea of leadership and social leadership, because your experiences at Thelma’s Kitchen, as well as other places where you volunteered and been involved with have really shaped the kind of perspective that you bring to your leadership, that kind of emotional intelligence maturation that we're all seeking in our leadership. I know that you had a story early on in your life where you really had a paradigm shift in your understanding of leadership and empathy. I wonder if you wouldn't mind sharing kind of what formed your leadership now and share some of those stories? 

Steve: Yeah, you bet. I've got four kids, two of them have a rare immune system disease which has caused a lot of issues. One specifically, Josh, when he was 12 months old, he started throwing up 10 or 12 times a day, horrible diarrhea 10 or 12 times a day. And from the time he was 12 months to the time he's about 26 months, he was just crashing hard falling off the growth charts, would fall over on the floor and didn't have the energy to get up. We were taking him to multiple hospitals and doctors and trying to figure out what was going on. We literally had a doctor tell us that he didn't know what was happening and he was gonna die and we needed to figure it out. And so it was a very, very stressful time for us. At 26 months, we finally got him diagnosed with a disease called eosinophilic gastrointestinal disease, where essentially his body rejected all food as if it was an allergen. And that's an oversimplification, but basically he was allergic to all food. And so fast forward, shortly after he turned three, we got him on his first feeding tube, which was a nasogastric tube, just right up the nose. And that was a process. We went into the hospital, stayed overnight, not overly complicated, but it's already been a long medical odyssey for us and we were pretty exhausted. My wife and I get him home and we are now at the point where literally, he cannot eat any food. It's only ice. And so when he says he wants to eat, ice is what we would give to him. So we're at home that night, my wife and I are emotionally spent. It's been a long couple of days, a long couple of years. And Josh is on the couch. And he's kind of moping because he wants to eat something and we're telling him he can't. And so as my wife and I are preparing dinner, Josh is sitting on the couch and unbeknownst to us, our two older kids, Hope and Brendan, who at the time were 10 and 8, went over to the refrigerator and got their own cups of ice, and then went and sat down next to their brother, and just ate ice with him. My wife and I turned around, and we saw this and we lost it. I'm talking snot bubbles, bawling, just absolutely losing control. And it was in that moment that two very interesting things happened: The first thing is that it was a very strong point that our lives had now changed and that we were going to have to redefine what normal was. We were going to have to find that new normal and we didn't know what it was. We didn't know what it was going to look like. We didn't know how hard it was going to be. We didn't know if he was gonna live. We had a lot of uncertainty around that. But at the same time, the second point was that his brother and sister found in themselves an opportunity to provide incredible compassion in a moment of tremendous vulnerability and tremendous weakness for Josh and for certainly for his parents as well. It was a beautiful encapsulation of the pain and the challenge that goes along with all of this and at the same time, the beauty that can be a part of the uncertainty and the fear and the chaos. That moment has really shaped me in a lot of ways over the years, because every time something would happen, that would be difficult, that would be challenging in some way, I would routinely look back on that and recognize that, you know what, we're going to get through it. We don't know how, we don't know when, and we don't know why. But we're going to get through all of this, and there's going to be some beauty along the way. When you now fast forward, I'm extremely excited to say that Josh actually just got his feeding tube removed last month, and so he had that tube for 11 years. And it was a pretty profound experience. I won't get into details there, but that's an amazing thing that we are still so excited about. 

But as we sit here today, as we look at COVID, and everything that that's doing, it's creating enormous uncertainty and fear and concern about what is the future going to look like? And none of us have the answer. We don't know. And we, unfortunately, have to sit in the “I don’t know”  moment for a little while longer. And that's very, very challenging. But at the same time, it does create the opportunity for us to seek and seek out those compassionate beautiful things that are all around us. Which, you know, in a simple way, it's our family. It's the people that we're all locked up with that, you know, sometimes gets a little frustrating and sometimes a little bit angry. And there's a lot of other emotions attached to it. But the reality is, these are the people that we are closest to and that we have the opportunity to connect with in deeper and more meaningful ways. And so on a personal level, that is a really significant lesson out of all of this. And then on a professional level for me, that's why we started SEJ Services because we saw there is real uncertainty. There are absolutely a lot of bad actors out there who are doing some things that they shouldn't be doing, price gouging, all that sort of thing. And it is hurting our society. Because we are making it harder, or more difficult, or in some ways, making it impossible for people to get the equipment that they so desperately need. And so we wanted to be a part of that, not so we can make a ton of money, but so we could use that as a way to create opportunity and most importantly, to give back to this community that is not getting the opportunities that they normally would. We're in the midst of a complicated time. and it's scary and it's challenging, but there's a lot of beauty in it if we're willing to look for it. 

Fr. Justin: Yeah, you’ve unpacked so much in that one story, I want to dive in just a little bit, and ask you to talk about how that experience, where you saw your son who was in great pain and really suffering, when you saw your other kids sit down on the couch with him and begin to eat ice chips and not eat dinner because he couldn't eat dinner and he was suffering so much. That kind of mercy and empathy that we see oftentimes in our children, sometimes even before we bring it out, I think drives home the kind of vulnerability and empathetic leadership that we're talking about now in workshops and in the corporate world. I'd love to know how that impacts you now as a leader. A lot of us in leadership are doing the best we can, but then we get to a certain point where we want to grow in our leadership, and we want to get underneath the basics, lean startup, and those kinds of things that entrepreneurs and leaders talk about, we've all read those books. But what's really lacking is that personal transformation very often. When people have gone through that and are able to bring that transformation into their leadership, I call those people social leaders because oftentimes, their worldview is so much bigger in the work that they're doing. They understand the impact that they're able to have. How did that experience of seeing your children there next to your son on the couch change your leadership style in such a way that you've become really a social leader in Kansas City?

Steve: It's a complicated question with a complicated answer, but I'll try to boil it down in a real simple way. I think there's two primary pieces to that. One of them is getting control of your emotional state and recognizing that your emotions can take you down a really negative path and can also spin up and have a negative impact on the people around you. I think the first part of it is really understanding that. For me, that really manifested in the sense that from the time that Josh was diagnosed, the next three years were brutal. We kept a blog and I've gone back and I've tried to reread it at times and I can't get through it. We had a boatload of challenges, tons of hospital visits, and all kinds of things that were going wrong. And it was really, really hard. That had me in a place where emotionally I was so spun up in my emotions all the time, it was very difficult to function in the real world. And unfortunately, you have to. We all have challenges that we're dealing with and we have to be able to actually just function and do what we need to do. For me, after three years of really just being in a difficult place emotionally, I had to make a decision that I was going to stop living in my emotions all the time. Certainly acknowledge them, be aware of them, but I can't let those rule me as I'm moving forward. I think we're all getting caught up in a lot of negative emotions right now about a lot of stuff and those can have a cascading effect that can be really, really negative on us. So I think that's kind of the first part of it, is recognizing your emotional state, being able to identify when you're in a negative emotional state, trying to pull yourself out of it, and recognize that maybe that's not where I need to be. I think that's a part of it. 

The other thing that, for me, was a really critical thing, which any of my friends have heard me say a million times, not just with the health situations with the kids, I also lost a business in the great recession, we had a lot of other really significant challenges that we went through over the course of many, many, many, many years. And, if you asked me today, what I got out of all of that, at the end of the day, is that I have a perverse appreciation for pain and suffering. What I mean by that is, pain and suffering is a part of life. Even at this point, I don't even look at it as something that we should be running away from or trying to avoid. We need to really learn to lean into the pain and suffering. I will tell you that I am, I think, a better person when I am suffering, because my priorities get straight. I get much better about figuring out how things are. When things are going really well for me, I tend to think it's because I'm brilliant and amazing and that's not always the best space to be in. When it comes to relationships and friendships, I can go to bad places when I'm convinced that it's because I'm so smart and capable. So for me, pain and suffering plays a really, really important role. It is a part of all of our lives, like right now we are having a collective experience of pain and suffering, but I think it's really important for us to recognize. This is a part of the human condition right now, this social isolation. It’s something that we gotta deal with, but we're all experiencing this together. So this is a form of pain and it is a form of suffering. And for some people, this is really, really brutal. For some of us, it's not fun, it's not ideal, but we're going to be okay, and everything in between. But this pain and suffering, this is the good stuff. When things are great, that's awesome, but at the end of the day, pain and suffering is coming into all of our lives in different ways. And my pain is different from your pain from anyone else, we all have our own different pain. And it's not about his is worse or hers is easier. It's not about anything like that. Pain and suffering, though, is a real and important part of life. And I think that the more we can lean into that creates vulnerability. If you're going to lead people and you're not vulnerable, you're going to have a very difficult time leading them effectively. If you cannot connect to people where they are at, like, really where they're at, not just “oh, well you were late today, come on, do better,” if you're only connecting on those very surface levels, that's not real human connection. And at the end of the day, like I said, we're having a very human experience right now, a collective human experience. We are all able now to hopefully provide a little bit of vulnerability into “hey, this is who I really am and these are the struggles that I'm having, and now let me help you,” let us all help each other. There's a ton of stories. I know people love to talk about the negative stuff. There are so many cool things where people are dropping their guard and they're opening up their hearts and they're connecting with people that they otherwise wouldn't have. It's happening everywhere, all over the place. I think there's gonna be some amazing positives out of this whole experience. One very big picture thing, I'm actually kind of excited where things are going to go environmentally. We're seeing amazing impacts globally where communities that were just completely pollution-filled are now clean. We are actually seeing the environmental impact that we are having in our areas in our cities and in our countries and that is a powerful tool that gives us an opportunity to really make meaningful changes and recognize the impact that we have. That doesn't happen without this pain and suffering. A lot of families are broken and sometimes it's really, really hard and there's no easy way out of that sometimes, but this is giving us an opportunity to maybe heal and vulnerability is a great place to start. So I think it is pain and suffering, it's about understanding our emotions, but it's also about diving in and really leaning into the pain and suffering that we're dealing with.

Fr. Justin: Yeah, I think you've brought up something really important in terms of developing and maturing as social leaders and as leaders. Whether you're in a nonprofit context, you're an entrepreneur, or you're in the corporate world, even if you're a hiring manager, each of us has an opportunity to allow that vulnerability into our work. When we do that, people see us in a way where we really change. Instead of just being a leader who's managing a process, we become somebody who really is interfacing with the people that we live and work with every day in a genuine way. I love what you brought up about suffering. There's a saying that I love, that joy comes into the world actually only through suffering. I think this human experience, this global experience that we're going through with COVID-19 has in it a hidden gift. That is that since we're all sharing a common suffering to one degree or another, we can all point back like when we can say “do you remember 9-11?,” “do you remember the assassination of MLK?,” each generation has had something like that. But it's been a long time since the world has been through something like this. As minor as this may be as compared to a world war, it is something that intimates that kind of experience and in a world that is so divided, where our leadership is so scattered and fragmented, and our inner life is so underdeveloped, this quarantining of our person, of our family, of our companies, has a gift within it that can make us better leaders. When we come to cultivate that inner life within us, we take time for silence, and we make room for suffering and the experience or viewing authentically of the suffering of others. It's only through that that we really can make progress. I think that this kind of experience is going to create better retention in companies and nonprofits. It's going to separate the wheat from the chaff in many ways. I know from hiring a number of people that millennials in particular, but really all of us, are looking for companies that are authentic, not just giving charity, not just having diversity, equity, inclusion seminars and checking check-boxes. They're looking for those companies where this kind of vulnerability and emotional intelligence and the co-suffering love kind of understanding is innate within the culture. Those people, who I call social leaders, are people who live that, breed that, and are advocating for that in their companies, in their families, and in this world. 

Steve, I want to just give you a chance before we wrap up here to let you share anything else that you'd like to. Again, I really appreciate you coming on as the co-founder of SEJ Services, as a volunteer with Thelma’s Kitchen every single week. and as somebody who has been a dear friend to me. Are there any final thoughts that you'd like to leave us with, particularly with regard to becoming a social leader

Steve: I think that one of the things that oftentimes we get hung up on is “but I'm supposed to do this,” or “I'm supposed to do that,” or “well, my job requires this or that” and all of that kind of thing. I think to be a social leader, it's not necessarily going out and launching a new company that's going to have a social venture component to it or even the really big things. It's the little stuff that we can do on a day-to-day basis that makes us a social leader. It's interacting in our community, which is something that used to happen at a higher level than it does these days in some senses. It's going to the grocery store and picking up some food for your neighbor, you're being a social leader. It's these little tiny things that we can do that impact those that we are not directly responsible for or responsible to that really creates a very powerful society and one that is a community that we all want to be a part of. I think we all kind of lose sight of it because we all have our phones in front of our face all the time and we're living this online life which is only sort of a little bit real at times, but a lot of aspects of that are not real. It also means that we are losing track of and losing sight of the people that are all around us. Each one of us. We live where we live, and we work where we work. We have communities of people all around us, all of whom have times when they're going through difficulties. They're all suffering at times, they all hurt sometimes, and if we can just do a little bit of a better job of just connecting with them in their pain, and just saying, “Hey, I'm really sorry, that sucks, what you're going through is not a lot of fun, but I'm here for you.” Just start connecting with people in those little ways and that is being a social leader. We need to take this as an opportunity to just kind of take a breath, kind of the great exhale, and now come up with: Who do we want to be? How do we want to impact the people around us? I know for me, I've actually connected with our neighbors a lot more than I have in the last five years. That's not good on my part that it took this to make that happen, but I've actually had some conversations with some people lately, which is just different. So just recognize wherever we're planted, we all have people around us that we can reach out to that we can impact in a small way. Start by smiling at them, start by using a kind word, and then just let it build. If you've got a bigger vision for how you want to impact your community and especially engage and involve the people that maybe don't have the same kind of opportunities that a lot of us have, great, awesome, go do it! There's tons of resources for it. Father Justin is an amazing social venture guy. Even though he's got that collar around his neck, he is a true entrepreneur. I've always been extremely impressed with everything that he does, but there are ways to get out there for us to go and impact our communities right now. 

Fr. Justin: Well, I want to highlight, again, your company SEJ Services. You guys are trying to get personal protective equipment right now into the hands of those who need it the most. You're doing that without price gouging. You're doing that in a way with low low margins and trying to get it here as fast as possible, which is a part of your leadership, but then going even above and beyond that. As a for profit company, you're doing more than charity, you're actually saying with every order that's made, you're going to give away some to Reconciliation Services and to low income communities. I’m really grateful to have you on today and thank you for being the first on the first episode of The Social Leader. There’s more to come for everybody. Thank you so much for being with us and I hope to see you again down here at Thelma’s Kitchen really soon. 


The Social Leader Podcast is brought to you by Reconciliation Services. You can find out more about Reconciliation Services at rs3101.org. You can also check out our first social venture, Thelma’s Kitchen, which is right now giving away hundreds and hundreds of meals every day to people who need it the most. Thanks for joining us.